Customer Service Representative

5 days ago


Southfield, United States Race Winning Brands Full time
Job Description

**Job Summary:**

This position plays a crucial role in driving revenue growth by establishing strong relationships with customers, understanding their needs, and providing exceptional service. The ideal candidate will work collaboratively with the sales team to identify opportunities, develop accounts, and increase customer satisfaction.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries, resolve issues, and provide technical information to ensure customer satisfaction.
  • Order Management: Process orders, manage inventory, and coordinate with the sales team to ensure timely delivery.
  • Account Development: Identify new business opportunities, develop relationships with key customers, and increase sales revenue.
  • Communication: Maintain open communication with customers, sales team, and management to ensure seamless execution of sales strategies.
  • Problem Resolution: Analyze and resolve customer complaints, issues, and concerns in a timely and professional manner.

Requirements:

  • Education: High school diploma or equivalent required; bachelor's degree preferred.
  • Experience: 5-10 years of customer care experience or equivalent.
  • Skills: Excellent communication, problem-solving, and interpersonal skills; proficiency in Excel, Word, and email.

What We Offer:

  • Competitive Salary: A competitive salary and bonus structure.
  • Benefits: Medical, dental, vision insurance, 401(k) retirement plan, and employee wellness programs.
  • Professional Development: Opportunities for growth and professional development.


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