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Client Relationship Manager

2 months ago

Fresno, California, United States Delta Health Systems Full time

Delta Health Systems, a premier Third Party Administrator (TPA) renowned for its adaptability, innovative solutions, and exceptional client service, is seeking a proactive and dedicated professional for the role of:

Account Manager: Wellness Division

KEY RESPONSIBILITIES

  • Act as the primary contact between clients, internal departments, and external service providers.
  • Provide timely and accurate responses to inquiries from clients and brokers.
  • Oversee various population health management initiatives on behalf of clients.
  • Facilitate employee engagement initiatives.
  • Deliver presentations to clients and stakeholders.
  • Prepare for and engage in client and employee presentations.
  • Generate monthly and quarterly reports for clients.
  • Maintain regular communication with assigned clients, brokers, and consultants to enhance service delivery.
  • Implement new product offerings as needed.
  • Advise clients and brokers on regulatory matters impacting their plans.
  • Represent the company at industry events and client meetings.
  • This position requires travel and the use of a personal vehicle.
  • Perform additional duties as assigned.

QUALIFICATIONS AND SKILLS

The ideal candidate will possess one to three years of experience in account management or client relations. A Bachelor's degree and familiarity with population health management programs are preferred. Candidates must obtain a valid Life/Health Insurance Agent license within one year of employment and hold a valid driver's license with proof of insurance.

ESSENTIAL SUCCESS FACTORS:

Success in this role will require strong emotional and social competencies, including:

  • Self-Confidence: Ability to express opinions diplomatically and make decisions amidst uncertainty.
  • Self-Control: Maintain composure and clarity under pressure.
  • Conscientiousness: Organized and diligent in work, meeting deadlines consistently.
  • Innovation: Open to new ideas and approaches.
  • Achievement Drive: Continuously seeks to exceed standards of excellence.
  • Commitment: Willingness to make sacrifices to achieve goals and uphold core values.
  • Initiative: Proactively pursues goals beyond expectations.
  • Optimism: Maintains a positive outlook despite challenges.
  • Understanding: Demonstrates empathy and interest in others' concerns.
  • Service Orientation: Anticipates and meets customer needs effectively.
  • Influence: Capable of persuading others effectively.
  • Communication: Skilled in handling difficult conversations and fostering mutual understanding.
  • Conflict Management: Able to de-escalate tense situations with diplomacy.
  • Collaboration and Cooperation: Shares information and resources, fostering partnerships.

Note: The above statements outline the general requirements of the position but are not intended to be an exhaustive list of all duties that may be assigned.

Delta Health Systems provides a comprehensive benefits package, including medical, dental, and vision insurance, life and disability insurance, flexible spending accounts, a 401(k) plan with safe harbor contributions, vacation and sick leave, paid holidays, tuition reimbursement, and more.

Delta Health Systems is an equal opportunity employer and participates in E-Verify.