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Trust Officer

1 month ago

Lubbock, Texas, United States Hilltop Holdings Full time
Job Title: Trust Officer

At Hilltop Holdings, we are seeking a highly skilled Trust Officer to join our team. As a Trust Officer, you will be responsible for the administration of trust and investment agency accounts, working within a team of administrators and strategists to identify and develop new business opportunities while maintaining the highest levels of service for existing clients.

Key Responsibilities:
  • Manage a set of wealth clients to develop an understanding of their goals, needs, and risk tolerance.
  • Use knowledge on fiduciary duties, applicable laws, estate, and financial planning to meet both client and bank goals.
  • Lead client discussions within the realm of goals-oriented wealth management, integrating technical expertise with information gathering and analysis to formulate solution-oriented advice for clients.
  • Provide dedicated client service through prompt, tactful, and diplomatic interactions, initiating regular client communication through written and verbal means.
  • Develop and uphold a thorough understanding of Bank's fiduciary standards and practices, applying fiduciary knowledge and judgment to fiduciary relationships.
  • Nurture relationships with referral sources and external professional advisors to expand the business, identifying and fostering new business prospects.
  • Collaborate effectively with internal team members and external professional advisors to identify client needs and objectives, ultimately devising advice-driven solutions for clients.
  • Travel as necessary to meet with clients, taking into consideration revenue generation, new business prospects, or servicing requirements.
  • Actively participate in and complete all assigned training and development sessions/initiatives, actively seeking out opportunities to expand knowledge through industry-related certifications, coursework, etc.
Qualifications:
  • Bachelor's degree in Business or other related field required OR a combination of equivalent, relevant work experience along with a high school diploma or GED required.
  • At least 4 years of experience in wealth management or trust administration required.
  • Certified Trust and Financial Advisor (CTFA) certification a plus.
  • Excellent verbal, written, and interpersonal communication skills with the ability to interact with all levels of customers, clients, and Bank personnel.
  • Excellent analytical, time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
  • Must be self-motivated, a team player with strong attention to detail, high level of accountability, and the ability to work independently.
  • Strong computer skills, specifically with Microsoft Office suite of products, and the ability to learn and utilize custom banking systems and applications.
  • Ability to maintain a high degree of ethical standards and complete confidentiality at all times.