Help Desk Technician

1 month ago

Lubbock, United States Texas Tech Federal Credit Union Full time
Job Details

Job Location
Lubbock Main Office - Lubbock, TX

Position Type
Full Time

Education Level
4 Year Degree

Travel Percentage
Negligible

Job Shift
Day

Job Category
Information Technology

Job Posting Date(s)

Start Date
10/04/2024

End Date
10/18/2024

Description

Position Summary:

The Help Desk Technician provides technical support to credit union staff, ensuring prompt and effective resolution of IT-related issues. This role involves troubleshooting hardware and software problems, assisting with banking technology, and maintaining efficient operations of the credit union's IT systems.

Duties and Responsibilities:
  • Provide technical support and assistance to end-users via phone, email, chat, or in-person.
  • Troubleshoot hardware, software, and network issues and provide timely resolution.
  • Maintain detailed records of all support requests, resolutions, and follow-ups using the ticketing system.
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
  • Assist with user account management, including password resets, access permissions, and account provisioning.
  • Collaborate with other teams to escalate and resolve complex issues.
  • Provide user training and guidance to staff on IT systems and banking technologies.
  • Maintain knowledge base articles and documentation for common issues and solutions.
  • Stay updated on emerging technologies and best practices in IT support.
  • Exercises independent judgment, initiative, and attention to detail as well as the ability to function well in a rapidly changing environment with little direct supervision.
  • Champions and embodies company values of Kindness, Trust, Excellence, Respect, and Stewardship.
  • Executes company strategies, policies, procedures, and projects to achieve organization goals and requirements.
Qualifications

Skills/Qualifications
  • One year of hands-on experience with the following is necessary:
  • Technical proficiency in Windows operating systems.
  • Knowledge of Microsoft Office Suite and other common business applications.
  • Basic understanding of TCP/IP networking and troubleshooting principles.
  • Familiarity with Active Directory, Exchange, and other enterprise systems.
  • Reliable transportation and a valid license are mandatory as there will be occasional travel to remote properties to provide support.
  • Able to lift 50lbs and is comfortable sitting or standing for long periods if necessary.
  • Fiserv and banking experience strongly preferred but not required.
  • Industry certifications are preferred (i.e. CompTIA A+, N+, etc.).
  • Excellent ability to multitask, prioritize, and report. Professional demeanor and dress.


This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.

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