Care Coach Connect RN Case Manager

4 weeks ago

Lubbock, Texas, United States DirectEmployers Full time
Care Coach Connect RN Case Manager Job Description

For those who want to invent the future of healthcare, here's your opportunity to make a difference. We're going beyond basic care to health programs integrated across the entire continuum of care.

The Care Coach Connect RN/Case Manager coordinates care and provides initial ongoing nursing assessment of the patient and family needs and coordination of the patient's plan of care with interdisciplinary team members and the Care Coach Connect supervising clinician.

Key Responsibilities:

  1. Conducts medical home visits on established Care Coach Connect patients performing a hands-on exam at each visit
  2. Conducts urgent/acute visits on established Care Coach Connect patients with the goal of keeping the patient out of the hospital in order to receive the best medical care at home
  3. Provides ongoing assessments of the impact of life-limiting and/or chronic illness(es) on the patient's physical, functional, psychosocial, and environmental needs
  4. Assess for caregiver burnout, and provide community resources when appropriate
  5. Implement the individualized plan of care and recommend revisions to the plan as necessary
  6. Ability to perform procedures, to include, but not limited to: a. Wound care and dressing change b. Phlebotomy c. injection (B12, vaccines)
  7. Ability to conduct an advanced care discussion with a patient and their family and properly document their wishes in the electronic medical record
  8. Consults and educates the patient/family and other caregivers regarding the disease process, pain and symptom management, end of life care, and processes for dealing with issues of ethical concern
  9. Initiates appropriate preventive and rehabilitative nursing procedures when appropriate
  10. Ensure continual assessment of patient and family needs from admission to Care Coach Connect throughout the course of care
  11. Provides ongoing evaluation of the patient and family/caregiver response to care, and recommends alteration of the plan when necessary
  12. Attends the interdisciplinary meeting and is a crucial and vocal member of the team
  13. Solves problems by gathering and/or reviewing facts and selecting the best solution from identified alternatives
  14. Decision making is usually based on prior practice or policy, with some interpretation
  15. Applies individual reasoning to the solution of a problem devising or modifying processes and writing procedures
  16. Conducts telephonic nursing follow-up and case management when necessary
  17. Serves as a resource or consultant for LVN/MA
  18. Attends educational offerings to keep abreast of chronic medical conditions and complies with licensing requirements
  19. Establishes a trusting relationship with identified patients, caregivers, clinic staff members, and Providers
  20. Collaborates with the providers to recommend policies, procedures, and standards which affect the care of the Care Coach Connect Patient
  21. Exhibits professionalism and is courteous with all patients, physicians, and co-workers
  22. Informs the provider of patient's needs and outcomes of interventions as per standards
  23. Follows Care Coach Connect providers' orders regarding the scope and frequency of services needed based on acuity and patient/family needs
  24. Coordinates all patient/family services and prioritization of needs with the members of the interdisciplinary team
  25. Documents in the electronic health record progress toward established goals as per standards
  26. Uses the case management approach and refers to other services as needed
  27. Maintains a patient case load, daily visits, and point of care documentation levels as per standards
  28. Performs all other related nursing duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  1. Registered Nurse with a current license to practice in the state of employment
  2. Current BLS certification or must obtain certification within 30 days of employment hire date
  3. 3+ years of experience in a physician's office, clinical, hospice, or hospital setting
  4. Proficient computer skills, including Microsoft Word, Excel, Access, and Outlook
  5. Demonstrate experience of excellent nursing skills
  6. Demonstrate ability to interact productively with individuals and with multidisciplinary teams
  7. Have reliable transportation for daily travel to various locations as assigned, up to 80% of the time
  8. Have a valid driver's license within the state of work

Preferred Qualifications:

  1. Hospice and Palliative Care Nursing certification
  2. 2+ years of hospice experience
  3. Experience with home visits
  4. Knowledge of palliative and hospice medicine
  5. Experience related to advanced care planning and discussions with patients regarding end-of-life wishes
  6. Experience with community-based nursing
  7. Bilingual (English/Spanish) language proficiency
  8. Excellent verbal and written skills
  9. Excellent organizational and prioritization skills

Physical & Mental Requirements:

  1. Ability to lift up to 100 pounds
  2. Ability to push or pull heavy objects using up to pounds of force
  3. Ability to sit for extended periods of time
  4. Ability to stand for extended periods of time
  5. Ability to use fine motor skills to operate office equipment and/or machinery
  6. Ability to properly drive and operate a company vehicle
  7. Ability to receive and comprehend instructions verbally and/or in writing
  8. Ability to use logical reasoning for simple and complex problem solving

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

-At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission-

-Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualifications will be considered without regard to race, color, religion, sex, age, national origin, disability, protected veteran status, or any other protected characteristic as established by the law.

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