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Customer Support Specialist

2 months ago

Austin, Texas, United States SparkCognition Full time
Customer Support Associate

Job Summary

The Customer Support Associate is a key member of our team, responsible for providing exceptional customer service and technical support to our clients. This role requires a strong analytical mind, excellent communication skills, and a passion for problem-solving.

Key Responsibilities

  • Resolve customer issues in a timely and professional manner
  • Provide technical support via email, phone, and other communication channels
  • Collaborate with engineering teams to resolve complex technical issues
  • Develop and maintain knowledge of SparkCognition products and solutions
  • Share best practices with team members to enhance support quality and efficiency

Requirements

  • 2+ years of related experience or college degree
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical skills and attention to detail
  • Ability to learn new technologies and expand knowledge quickly

Preferred Qualifications

  • Experience with security tools, technologies, and processes
  • Knowledge of software and hardware firewall implementation and management
  • Endpoint security experience, troubleshooting, and design
  • Microsoft Windows, macOS, Linux, and SSL communication experience

About SparkCognition

SparkCognition is a leading provider of AI-powered software solutions for industrial and commercial applications. We are committed to delivering exceptional customer service and support to our clients, and we are seeking a talented and motivated individual to join our team as a Customer Support Associate.