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Business Development Manager

2 months ago

Kansas City, Missouri, United States Full Potential Solutions Full time
Drive Team Performance and Success

To excel in this role, you will be responsible for driving team performance, managing outliers, coaching agents, and monitoring calls. You will also be involved in hiring, training, coaching, and leading lifestyle assistant specialists as they provide support for customers.

Additionally, you will assist other management team members in identifying areas for improvement and implementing strategies to enhance team performance. This includes collaborating with the sales, manager, technical support, retail, and staffing teams to ensure seamless support for customers.

Key Responsibilities:

  • Drive team performance and achieve business objectives
  • Manage outliers and coach agents to improve performance
  • Monitor calls and provide feedback to team members
  • Hire, train, and coach lifestyle assistant specialists
  • Collaborate with other management teams to enhance team performance

Requirements:

  • Strong leadership and coaching skills
  • Ability to drive team performance and achieve business objectives
  • Excellent communication and interpersonal skills
  • Ability to work collaboratively with other teams