Technical Support Analyst
2 weeks ago
Position Overview:
We are seeking a dedicated Service Desk Specialist to provide exceptional technical support and assistance.
Work Schedule: Monday - Friday, 8am - 12pm Central
Key Responsibilities:
- Execute assigned duties related to Service Desk, Help Desk, and Technical Support.
- Deliver daily operational support for service execution.
- Address internal service inquiries and requests; troubleshoot and resolve issues, escalating as necessary.
- Utilize PC applications for documentation, maintenance, and reporting of functions and activities.
- Comply with established practices, policies, and procedures.
- Perform additional related tasks as required.
Qualifications:
- Understanding of the information technology sector.
- Basic troubleshooting skills for resolving technical issues.
- Familiarity with enterprise systems and IT terminology.
- Experience in addressing routine administrative and operational challenges.
- Strong verbal and written communication abilities.
- Proficient communication skills via phone and digital platforms.
- Excellent organizational, planning, and time management capabilities.
- Ability to manage multiple tasks with high accuracy.
- Strong customer service aptitude to professionally resolve issues.
- Capability to work independently and collaboratively.
- Reliability in attendance and adherence to schedules.
- Preferred: Knowledge of ITIL (Information Technology Infrastructure Library).
- Preferred: Experience with enterprise ticketing systems such as ServiceNow.
- Preferred: Degree in a technical discipline.
Experience Requirements:
- Minimum of 2 years in a Service Desk, Help Desk, or Technical Support role.
- Proven ability to work remotely with high productivity and minimal supervision.
- Experience handling a high volume of calls in a fast-paced environment.
- Demonstrated flexibility, dependability, and self-motivation.
About Seneca Resources:
Seneca Resources is a client-focused provider of strategic Information Technology consulting services and workforce solutions for government and industry. With a strong presence across multiple states, we deliver IT services to clients nationwide.
We are an Equal Opportunity Employer and appreciate the value of diversity in our workforce.
-
Technical Support Analyst
1 week ago
Pensacola, Florida, United States Seneca Resources Full timePosition Overview:We are seeking a dedicated Service Desk Specialist to provide exceptional technical support and assistance.Work Schedule: Monday - Friday, 8am - 12pm CentralKey Responsibilities:Execute assigned duties related to Service Desk and Technical Support.Deliver daily support for the effective execution of services.Address internal service...
-
Technical Support Specialist
3 days ago
Pensacola, Florida, United States Avid Technology Professionals, LLC Full timeJob SummaryAvid Technology Professionals, LLC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance and support to our clients.Key ResponsibilitiesTechnical Support: Provide Tier I and Tier II technical support to clients, including...
-
Technical Support Specialist
2 weeks ago
Pensacola, Florida, United States SMKSoft Inc Full timePosition Title: Service Desk SpecialistCompany: SMKSoft IncLocation: HybridOverview:The Service Desk operates in a dynamic environment, providing 24/7 support for our organization. This role serves as the initial point of contact for Enterprise Technology Services (ETS), focusing on resolving customer incidents, addressing inquiries, and facilitating Service...
-
Technical Support Specialist
2 weeks ago
Pensacola, Florida, United States SMKSoft Inc Full timePosition Title: Service Desk SpecialistCompany: SMKSoft IncLocation: Remote (Hybrid)Overview:The Service Desk operates in a dynamic environment that functions around the clock to support our organization. This role serves as the initial point of contact for Enterprise Technology Services (ETS), focusing on resolving customer incidents, addressing inquiries,...
-
Senior Cybersecurity Analyst
6 days ago
Pensacola, Florida, United States VetCV Full timeJob DescriptionJob Title: Cybersecurity Detection AnalystJob Summary:We are seeking a highly skilled Cybersecurity Detection Analyst to join our team at Argo Cyber Systems. As a Cybersecurity Detection Analyst, you will play a critical role in supporting our customers in detecting, responding, mitigating, investigating, and reporting cyber threats affecting...
-
Strategic Planning Analyst
6 days ago
Pensacola, Florida, United States General Dynamics Information Technology Full timeJob DescriptionJob Summary:We are seeking a highly skilled Business Systems Analyst to join our team at General Dynamics Information Technology. As a Business Systems Analyst, you will play a critical role in planning and executing complex tasks and projects relevant to subject matter, defining analytical methods, and performing studies and analyses on...
-
IT Support Specialist
2 weeks ago
Pensacola, Florida, United States Novel Applications of Vital Information Full timeResidency Status: ALL Candidates Must Be A U.S. Citizen Clearance: Candidates Must possess an Active TS with SCI eligibility or TSSCI clearance for consideration. Clearance Notice: *Candidates without the required clearance will NOT be considered for this position.* Time Type: Full-Time, Daytime Schedule Relocation Fees: No Salary: $54k with Benefits Company...
-
Cybersecurity Operations Analyst
1 week ago
Pensacola, Florida, United States Solutions³ LLC Full timeJob OverviewSolutions³ LLC is seeking a Senior Cybersecurity Operations Analyst to join our team in support of a significant U.S. Government initiative. This role is pivotal in enhancing our client's network operations environment by integrating advanced cyber capabilities to counteract evolving threats.Key Responsibilities:Assist in identifying, responding...
-
Supply Chain Analyst
2 weeks ago
Pensacola, Florida, United States SAIC Full timePosition Overview:SAIC is seeking a Logistics Analyst to provide support for the Center of Information Warfare Training. This role is essential in ensuring efficient supply chain operations and logistics management.Key Responsibilities:- Manage logistics activities including equipment delivery, palletizing, and storage solutions.- Create, submit, and track...
-
Business Operations Analyst
6 days ago
Pensacola, Florida, United States BCMC, LLC Full time**Job Summary**The Account Management Analyst will be supporting a U.S. Government customer on a large mission-critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats.Key Responsibilities:Develop and implement Adobe Forms...
-
Senior Cybersecurity Operations Analyst
2 weeks ago
Pensacola, Florida, United States VetCV Full timeNote: To apply, please use the Apply Link and follow through the instructions to apply. This opportunity is for VetCV.Information System Security Analyst VVetCV is in search of a proficient Senior Cybersecurity Operations Analyst to enhance our capabilities in identifying, addressing, mitigating, investigating, and documenting cyber threats impacting client...
-
Cyber Threat Response Analyst
2 weeks ago
Pensacola, Florida, United States Avid Technology Professionals, LLC Full timePosition OverviewThis role involves shift work, including nights and weekends.Key Responsibilities: - Assist in the real-time identification, response, mitigation, and documentation of cyber threats impacting client networks through an enterprise Security Information and Event Management (SIEM) system. - Stay informed about current vulnerabilities and the...
-
Information Systems Analyst
1 week ago
Pensacola, Florida, United States EBI Management Group Full timeJob OverviewEBI Management Group (EBI) is a distinguished Service-Disabled Veteran Owned Small Business (SDVOSB) that has been providing support to Federal government and Department of Defense (DoD) clients, as well as Fortune 100 partners, since 2001. Our core principles emphasize respect for individuals, professional growth, and dedication to collaborative...
-
Information Systems Analyst
1 week ago
Pensacola, Florida, United States EBI Management Group Full timeJob OverviewEBI Management Group (EBI) is a Service-Disabled Veteran Owned Small Business (SDVOSB) dedicated to supporting Federal government and Department of Defense (DoD) clients, as well as Fortune 100 partners since 2001. Our foundational values emphasize respect for individuals, professional growth, and a commitment to collaborative...
-
Information Systems Analyst
2 weeks ago
Pensacola, Florida, United States EBI Management Group Full timeJob OverviewEBI Management Group (EBI) is a Service-Disabled Veteran Owned Small Business (SDVOSB) dedicated to supporting Federal government and Department of Defense (DoD) clients, as well as Fortune 100 partners since 2001. Our core values emphasize respect for individuals, professional growth, and strong partnerships.Employee BenefitsAt EBI Management...
-
Information System Security Analyst
2 months ago
Pensacola, Florida, United States Solutions³ LLC Full timeInformation System Security Analyst - Senior II - SCA0- PipelineSolutions3 is supporting a U.S. Government customer on a large mission critical development and sustainment program to design, build, deliver, and operate a network operations environment; including introducing new cyber capabilities to address emerging threats. In support of the customer's...
-
Senior Cyber Security Incident Analyst
2 weeks ago
Pensacola, Florida, United States Solutions³ LLC Full timeJob OverviewSolutions³ LLC is seeking a highly skilled Information System Security Analyst to join our team in support of a critical U.S. Government initiative. This role is essential in developing and maintaining a robust network operations environment while enhancing our cyber capabilities to counteract emerging threats.Key Responsibilities:Assist in the...
-
Acquisition Strategy Analyst
2 weeks ago
Pensacola, Florida, United States EBI Management Group Full timeEBI Management Group (EBI) is a Service-Disabled Veteran Owned Small Business (SDVOSB) dedicated to supporting Federal government and Department of Defense (DoD) clients as well as Fortune 100 partners since its inception. Our foundational values emphasize respect for individuals, professional growth, and a commitment to collaborative partnerships. Company...
-
Coast Guard Aviation Training Program Analyst
2 weeks ago
Pensacola, Florida, United States Cornerstone Signals & Cyber Technologies LLC Full timeJob OverviewBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offPosition Title: Coast Guard Aviation - Program/Management AnalystCompany: Cornerstone Signals & Cyber Technologies LLCEmployment Type: Full-TimeAbout Cornerstone Signals & Cyber Technologies LLCCornerstone Signals & Cyber Technologies LLC is a recognized Small Business...
-
Coast Guard Aviation Training Program Analyst
2 weeks ago
Pensacola, Florida, United States Cornerstone Signals & Cyber Technologies LLC Full timeJob OverviewBenefits:401(k)401(k) matchingDental insuranceHealth insurancePaid time offPosition Title: Coast Guard Aviation - Program/Management AnalystCompany: Cornerstone Signals & Cyber Technologies LLCEmployment Type: Full-TimeAbout Cornerstone Signals & Cyber Technologies LLCCornerstone Signals & Cyber Technologies LLC is a recognized Small Business...