Technical Support Analyst

2 weeks ago


Pensacola, Florida, United States Seneca Resources Full time

Position Overview:

We are seeking a dedicated Service Desk Specialist to provide exceptional technical support and assistance.

Work Schedule: Monday - Friday, 8am - 12pm Central

Key Responsibilities:

  • Execute assigned duties related to Service Desk, Help Desk, and Technical Support.
  • Deliver daily operational support for service execution.
  • Address internal service inquiries and requests; troubleshoot and resolve issues, escalating as necessary.
  • Utilize PC applications for documentation, maintenance, and reporting of functions and activities.
  • Comply with established practices, policies, and procedures.
  • Perform additional related tasks as required.

Qualifications:

  • Understanding of the information technology sector.
  • Basic troubleshooting skills for resolving technical issues.
  • Familiarity with enterprise systems and IT terminology.
  • Experience in addressing routine administrative and operational challenges.
  • Strong verbal and written communication abilities.
  • Proficient communication skills via phone and digital platforms.
  • Excellent organizational, planning, and time management capabilities.
  • Ability to manage multiple tasks with high accuracy.
  • Strong customer service aptitude to professionally resolve issues.
  • Capability to work independently and collaboratively.
  • Reliability in attendance and adherence to schedules.
  • Preferred: Knowledge of ITIL (Information Technology Infrastructure Library).
  • Preferred: Experience with enterprise ticketing systems such as ServiceNow.
  • Preferred: Degree in a technical discipline.

Experience Requirements:

  • Minimum of 2 years in a Service Desk, Help Desk, or Technical Support role.
  • Proven ability to work remotely with high productivity and minimal supervision.
  • Experience handling a high volume of calls in a fast-paced environment.
  • Demonstrated flexibility, dependability, and self-motivation.

About Seneca Resources:

Seneca Resources is a client-focused provider of strategic Information Technology consulting services and workforce solutions for government and industry. With a strong presence across multiple states, we deliver IT services to clients nationwide.

We are an Equal Opportunity Employer and appreciate the value of diversity in our workforce.



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