Customer Service Representative

2 weeks ago


Mather, United States Insight Global Full time
Customer Service Representative Job Description

We are seeking a highly skilled Customer Service Representative to join our team at Insight Global. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Receive and respond to high-volume inbound calls and emails in a timely and professional manner.
  • Identify the nature of calls and emails, and document all information according to standard operating procedures.
  • Create work orders for service requests and relay information to appropriate dispatchers.
  • Obtain and accurately enter new customer information into the IFS system.
  • Distribute new customer forms to accounts receivable managers for approval.
  • Maintain customer database master files.
  • Manage and distribute customer complaints accordingly.

Requirements:

  • 3-5 years of experience in a call center or similar environment.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in Microsoft Windows, Excel, and Word.
  • Comfortable using a headset and computer terminal.

About Insight Global:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.



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