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Sales Account Executive

2 months ago

Raleigh, North Carolina, United States Gemu Valves, Inc. Full time
Job Overview

The GEMÜ Group stands as a prominent figure in the production of valves and control systems, boasting over 50 years of industry experience. This global entity merges cutting-edge technology with a rich heritage. As a privately-held firm, GEMÜ is esteemed for its dedication to quality and innovation within the sector, supporting a diverse global workforce exceeding 2,400 employees, which is vital to its continuous growth and success.

Position: Inside Sales Representative

Role Summary:

The primary focus of this position is to nurture and expand client accounts while managing quotes and sales within the existing customer base.

Key Responsibilities:

  • Deliver exceptional customer service in alignment with company protocols.
  • Perform data entry tasks efficiently.
  • Handle incoming calls professionally.
  • Process and expedite quotations, customer orders, and returns for repair.
  • Follow up on quotations as necessary.
  • Resolve customer issues effectively.
  • Review purchase orders thoroughly.
  • Utilize the order processing system to relay customer needs across the organization.
  • Undertake additional responsibilities as required.

Work Schedule:

Flexibility is essential, as evening and weekend work may be necessary based on business demands. Occasional international travel may also be involved.

Essential Skills and Knowledge:

  • Strong understanding of the employee's role in achieving the company's mission and objectives.
  • Highly organized self-starter capable of prioritizing and managing multiple tasks.
  • Excellent phone etiquette and customer service capabilities.
  • Strong time management skills with the ability to adapt to changing schedules.
  • Critical thinking and independent decision-making skills are required.
  • Proficient in reading, writing, and professional communication.
  • Ability to thrive in a fast-paced environment and meet deadlines.
  • Basic computer proficiency is necessary; experience with Microsoft Office is preferred.
  • Ability to communicate effectively with a diverse range of personnel.
  • Professional demeanor, appearance, and attitude are essential.

Qualifications:

  • Associate degree; a Bachelor's degree from an accredited institution is preferred.
  • One to two years of relevant experience in the Biotech, Pharmaceutical, or Food & Beverage sectors.

GEMÜ Group is an equal opportunity employer. All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.