Customer Support and Inventory Coordination Specialist
2 weeks ago
The role focuses on managing customer orders and material requirements in alignment with contractual obligations and departmental protocols.
Key Responsibilities- Execute MRP processes to create replenishment orders efficiently.
- Oversee inventory levels using customer tracking systems.
- Alert Material Planners and Buyers regarding inventory shortages or unexpected demand increases.
- Collaborate with internal teams to ensure timely delivery and maintain customer satisfaction metrics.
- Work closely with purchasing to prioritize critical customer orders.
- Coordinate with customers and Quality Assurance for necessary authorization approvals.
- Serve as the liaison between the company and customers for order management and invoicing issues.
- Identify and manage loan and exchange core returns, ensuring proper inventory allocation.
- Update the customer master database with any changes in contact, invoicing, or shipping details.
- Compile various reports, including consumption, forecasts, and critical shortages.
- Issue credit and debit memos as directed by the Finance department.
- Request shipping authorizations from Finance for customers with payment issues when appropriate.
- Assess customer needs to enhance satisfaction levels.
- Provide timely updates to customers regarding any delays or cost changes.
- Participate in daily meetings and customer calls, offering relevant reports.
- Generate various types of orders, including Sales Orders and Stock Transport Orders.
- Maintain a high standard of customer service in all interactions.
- Support AOG (Aircraft on Ground) material needs as required, including warehouse operations and expedited services.
- Provide off-hours support as necessary to meet customer demands.
- Perform additional duties as assigned by the team leader.
- Proficient in Outlook, Word, and Excel (including advanced features).
- Ability to work independently while seeking guidance when needed.
- Demonstrated impact through collaborative and independent work.
- Capability to read and interpret contracts effectively.
- Strong ability to thrive in a fast-paced, high-pressure environment.
- Excellent oral and written communication skills.
- Accurate and efficient data entry skills.
- Self-motivated and goal-oriented.
- Detail-oriented with a process-driven mindset.
- High School diploma or GED with a minimum of 2 years' experience in one of the following areas:
- Certification/Associates Degree
- Direct Customer Service
- Electronics
- Sales
- Materials warehousing using an ERP system
Della Infotech Inc has been a leader in the staffing industry for over a decade, successfully placing numerous candidates in both temporary and permanent roles across various sectors. Our extensive client base includes over 50 satisfied clients throughout the US and Canada, including Fortune 500 companies.
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