Business Operations Manager

6 days ago

Murfreesboro, Tennessee, United States Sun Tan City - STC Management Group, LLC Full time
Job Summary

This position contributes to Sun Tan City's success by leading a team to create and maintain the Sun Tan City Experience for our clients. The Salon Director is required to regularly exercise discretion in managing the overall operation of the salon.

Key Responsibilities
  • Team Leadership: Develop and coach employees to provide amazing client experiences, consistently sets a positive example and demonstrates a calm demeanor during periods of high volume.
  • Client Satisfaction: Follow up swiftly on client concerns and issues, displays a client comes first attitude by holding team members accountable for quality client service.
  • Operational Excellence: Drives company metrics by developing action plans, directly motivates and instructs the salon team by implementing company programs.
  • Salon Management: Manages with integrity and honesty, promotes the culture, values, and mission of Sun Tan City, plans, identifies, communicates, and delegates responsibilities to team members to ensure smooth flow of operations.
  • Financial Management: Utilizes financial reports to identify and address trends and issues in salon performance, manages ongoing sales.
  • Employee Development: Regularly conducts performance assessments, providing feedback and setting challenging goals to improve sales performance, manages salon staffing levels to ensure employee development and maintain salon operational requirements.
Requirements
  • Education: College education preferred, but not required.
  • Experience: Management and/or Sales experience required.
  • Skills: Basic Computer skills (ability to use Word, Excel, and Outlook), ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously, strong knowledge of client service techniques and operational practices, strong problem-solving and organizational/planning skills, strong leaderships skills, with the ability to coach and mentor while having knowledge of supervisory practices and procedures.

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