Restaurant Operations Manager

2 months ago


Murfreesboro, Tennessee, United States Dairy Queen 41406 Full time
Job Description

Job Summary:

We are seeking a highly motivated and experienced Restaurant Operations Manager to join our team at Dairy Queen 41406. As an Assistant Restaurant Manager, you will play a key role in executing all aspects of restaurant operations, ensuring exceptional guest satisfaction, and driving sales growth.

Key Responsibilities:

  • Restaurant Operations: Manage the entire operation of the restaurant during scheduled shifts, maintaining critical standards for product and service quality, restaurant cleanliness and sanitation, and speed of service.
  • Business Planning: Assist in the execution of the restaurant's business plan as directed by the General Manager, ensuring alignment with company standards and policies.
  • Guest Service: Ensure that all guest service in all areas meets company standards, responding promptly to customer complaints and taking action to resolve issues.
  • Staff Management: Staff, train, and develop hourly employees through hiring, orientations, ongoing feedback, and performance reviews, ensuring a positive working relationship with all restaurant employees.
  • Inventory and Cash Control: Accurately complete designated duties such as inventory control, ordering of products, and cash control, ensuring optimal profits by controlling product and labor costs.
  • Product Promotions: Communicate and oversee the execution of product promotions, driving sales growth and increasing revenue.
  • Accountability: Manage the operation of the restaurant through the development and growth of staff, sales, and profitability in accordance with established company standards, policies, and procedures.

Requirements:

  • Qualification Standards: One to three years of management experience in a high-volume restaurant, preferably in the QSR industry.
  • Education: High School diploma or equivalent required.
  • Skills: Excellent customer service and employee relation skills, detail-oriented, and capable of overseeing restaurant operations and multiple areas simultaneously in a fast-paced environment.
  • Physical Demands: Ability to stand for long periods, work in and out of different temperature ranges, and lift up to 50 pounds.


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