Office Manager

1 week ago


Omaha, Nebraska, United States Deck Bros, LLC Full time
Office Manager

Deck Bros, LLC is seeking a highly skilled Office Manager to join our team. As a key member of our organization, you will play a crucial role in ensuring exceptional client satisfaction throughout all phases of the project lifecycle.

Key Responsibilities:
  • Client Relationship Management:
    • Serve as the primary point of contact for prospective clients from initial inquiry through project completion.
    • Manage conversations to include inbound/outbound lead generation, email, social media, text, web inquiries, etc.
    • Conduct preliminary discovery calls with prospects to understand project scope, needs, goals, timelines, etc.
    • Schedule initial appointments (i.e. estimates) for Sales Representatives.
    • Solicit customer reviews and testimonials.
    • Point of contact for Raving Fans/Customers for Life Programs.
  • Project Coordination:
    • Coordinate with Sales to ensure project file accuracy for Production.
    • Prepare and send accurate invoices to customers to ensure timely payments.
  • Lead Nurturing & Follow-Up:
    • Conduct lead nurturing activities to add value to prospects, helping them make informed decisions to move forward with the project.
    • Assist in developing lead nurturing workflows.
    • Assist Sales Representatives in tracking leads, analyzing conversion rates, and optimizing the sales funnel.
Requirements:
  • Proven experience in client relationship management, customer service (preferably in the construction or home services industry, but not required).
  • Excellent communication skills, both written and verbal, with the ability to interact with clients, colleagues, vendors, etc.
  • Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
  • Attention to detail and commitment to producing high-quality work.
  • Strong analytical and problem-solving skills.
  • Ability to work collaboratively as part of a team and independently when required.
  • Displays strong communication, problem-solving, and time management skills.

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