Office Manager
1 week ago
Deck Bros, LLC is seeking a highly skilled Office Manager to join our team. As a key member of our organization, you will play a crucial role in ensuring exceptional client satisfaction throughout all phases of the project lifecycle.
Key Responsibilities:- Client Relationship Management:
- Serve as the primary point of contact for prospective clients from initial inquiry through project completion.
- Manage conversations to include inbound/outbound lead generation, email, social media, text, web inquiries, etc.
- Conduct preliminary discovery calls with prospects to understand project scope, needs, goals, timelines, etc.
- Schedule initial appointments (i.e. estimates) for Sales Representatives.
- Solicit customer reviews and testimonials.
- Point of contact for Raving Fans/Customers for Life Programs.
- Project Coordination:
- Coordinate with Sales to ensure project file accuracy for Production.
- Prepare and send accurate invoices to customers to ensure timely payments.
- Lead Nurturing & Follow-Up:
- Conduct lead nurturing activities to add value to prospects, helping them make informed decisions to move forward with the project.
- Assist in developing lead nurturing workflows.
- Assist Sales Representatives in tracking leads, analyzing conversion rates, and optimizing the sales funnel.
- Proven experience in client relationship management, customer service (preferably in the construction or home services industry, but not required).
- Excellent communication skills, both written and verbal, with the ability to interact with clients, colleagues, vendors, etc.
- Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
- Attention to detail and commitment to producing high-quality work.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively as part of a team and independently when required.
- Displays strong communication, problem-solving, and time management skills.
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Office Manager
2 weeks ago
Omaha, Nebraska, United States Deck Bros, LLC Full timeOffice ManagerDeck Bros, LLC is seeking a highly skilled Office Manager to join our team. As a key member of our organization, you will play a crucial role in ensuring exceptional client satisfaction throughout all phases of the project lifecycle.Key Responsibilities:Client Relationship Management:Serve as the primary point of contact for prospective clients...
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Office Manager
7 days ago
Omaha, Nebraska, United States Deck Bros, LLC Full timeOffice ManagerDeck Bros, LLC is seeking a highly skilled Office Manager to join our team. As the primary point of contact for prospective clients, you will play a crucial role in ensuring exceptional client satisfaction throughout all phases of the project lifecycle.Key Responsibilities:Client Relationship Management:Serve as the primary point of contact for...
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