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Office Administration Manager
2 months ago
Company: SERVPRO of Omaha Southwest & Omaha West/Saunders County
Position: Executive Office Manager
Are you passionate about leading a team and enhancing customer experiences? As an Executive Office Manager, you will play a crucial role in ensuring the smooth operation of our franchise office. Your leadership will contribute to our mission of providing exceptional service in fire and water damage restoration.
Key Responsibilities- Provide exceptional customer service by managing incoming calls and inquiries.
- Maintain accurate documentation of leads and oversee the Work In Progress board.
- Monitor accounts receivable to ensure timely payments and maintain collections below 30 days.
- Handle all accounting and HR administrative tasks efficiently.
- Coordinate the company calendar and facilitate effective communication within the franchise.
- Ensure proper scheduling of active jobs to avoid conflicts.
- Oversee invoicing, accounts payable, and cash management processes.
- Organize expenses, maintain receipts, and ensure timely payment of bills and invoices.
- Prepare and submit monthly sales tax returns and royalty reports.
- Manage employee timesheets, deductions, and bi-weekly payroll.
- Administer 401K and health insurance plans and ensure accurate payments.
- Maintain accurate employment files and records.
- Assist with warehouse duties and customer content management.
- Support data entry for estimates and perform other assigned tasks.
- Minimum of 2 years of experience in office management, accounting, or customer service.
- Proficient in QuickBooks and Microsoft Office Suite.
- Demonstrated leadership skills with a focus on team building.
- Experience in remediation is a plus.
- Strong organizational skills and attention to detail.
- Excellent written and verbal communication abilities.
- Self-motivated and capable of multitasking in a fast-paced environment.
- Ability to learn new software quickly.
- Experience in a customer service-oriented environment is advantageous.
- A college degree is preferred.
- Must be able to pass a background check as required by law.
Full-time position, 40 hours per week, with flexibility for overtime as needed.
Compensation and BenefitsCompetitive salary based on experience, along with:
- 6 Paid Holidays
- Paid Time Off
- 401K with Matching Contributions
- Dental, Vision, and Health Insurance
- Profit Sharing Opportunities