Member Services Representative
1 week ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at the YMCA of Greater Providence. As a key member of our staff, you will be responsible for providing exceptional service to our members, promoting our programs and services, and contributing to a positive and inclusive community environment.
Key Responsibilities- Provide excellent customer service to members, guests, and program participants, ensuring a welcoming and respectful atmosphere.
- Respond to member and guest needs, resolving issues and concerns in a professional and timely manner.
- Promote and sell memberships and programs, utilizing effective communication and sales skills.
- Participate in administrative support functions, including data entry, photocopying, and filing.
- Develop and maintain positive relationships with volunteers, members, and staff, fostering a sense of community and connection.
- Retain membership confidentiality and handle sensitive information with discretion.
- Reconcile end-of-shift money and maintain accurate records.
- Provide administrative support, including typing, data entry, and other tasks as needed.
- Previous customer service, sales, or related experience.
- CPR/AED and First Aid Certifications required within 60 days of hire.
- Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Basic knowledge of computers.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. The employee frequently is required to sit and reach and must be able to move around the work environment. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. The noise level in the work environment is usually moderate.
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