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Automotive Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Automotive Customer Service Advisor to join our team at Icahn Automotive Group LLC. As a key member of our service team, you will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and contributing to the growth of our organization.
Key Responsibilities- Provide exceptional customer service, engaging with customers, and addressing their needs in a timely and professional manner.
- Assist customers with scheduling appointments, answering questions, and resolving issues in a courteous and efficient manner.
- Work closely with the management team to ensure seamless customer service, maintain a safe and healthy work environment, and adhere to company policies and procedures.
- Participate in routine express automotive services, including tire mounting, balancing, rotations, and repair, oil changes, fluid top-offs, lubrications, filter and bulb replacement, battery installation, starting and charging system testing, cosmetic car services, and thorough vehicle inspection.
- Implement and execute safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
- Effectively communicate with all associates, management, and customers, interpreting and retaining information and applying knowledge appropriately.
- High school diploma or equivalent required.
- Valid Driver's License.
- One year of related experience in the automotive service environment.
- One year of sales experience preferred.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work Days, Nights, Weekends, Holidays.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Climb up and down ladders to retrieve and stock merchandise.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
The pay range for this position is between $14.00 and $18.60 per hour, based on experience + commission.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
