Hotel Operations Manager

2 weeks ago


New Florence, Missouri, United States WARRENTON OIL GROUP Full time
Job Summary

We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at the Brady Hotel in New Florence, MO. As a key member of our management team, you will be responsible for overseeing the daily operations of the front office, housekeeping, and maintenance departments.

Key Responsibilities
  • Assist in maximizing revenue by learning to sell and rate strategy through the hotel's PMS systems.
  • Assist in inspection of rooms when the General Manager or Housekeeping Supervisor is not available.
  • Post sales and payments and make corrections in the operating system as necessary.
  • Prepare and send appropriate paperwork on new employees, terminated employees, and employee evaluation reviews.
  • Give direction to staff and follow through to ensure the completion of tasks assigned.
  • Protect the company's interests by refraining from discussing company assets, financial pricing, and personnel information.
  • Follow correct vendor check-in procedure as defined in the Operations Manual and ensure that all hotel employees do the same.
  • Ensure video system is working properly.
  • Remain current with the Operations Manual, Personnel Manual, Bulletins, Memos, emails, etc.
  • Give all guests prompt and courteous service, and ensure that hotel associates do the same.
  • Have a reasonable knowledge of where equipment is located in the building, what its use is, and how to describe any potential problems.
  • Provide initial and ongoing training/guidance to hotel associates in area of guest service, safety and security, software operations, cash control, inventory control, and laundry procedures.
  • Assist in recruiting, hiring, and training friendly efficient hotel employees.
  • Prepare daily reports and forward to the office.
  • Prepare and deliver all bank deposits on a daily basis by 2pm.
  • Assist GM with preparing the staff schedule to make sure all shifts are appropriately covered.
  • Follow company policy with regard to excessive cash in drawer, cash box, and security, and ensure that all front desk employees do the same.
  • Ensure that all employees are fully trained on proper safety and security procedures as stated in the Operations Manual.
  • Notify the General Manager and/or HR Director of any personnel situations or policy violations having an adverse effect on hotels operating performance.
Requirements
  • Minimum of 2 years of experience in the hotels or other service industry.
  • Ability to create and maintain a guest-focused culture.

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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