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Hotel Operations Manager

2 months ago

New Florence, Missouri, United States WARRENTON OIL GROUP Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our hotel operations and drive business growth. As a key member of our team, you will be responsible for overseeing all aspects of hotel management, including guest satisfaction, financial performance, sales, and revenue generation.

Key Responsibilities
  • Hotel Operations: Lead and manage all hotel operations, including staff management, service, financial performance, and overall guest satisfaction.
  • Staff Management: Foster a positive work environment by providing ongoing training, coaching, and performance feedback to staff, promoting teamwork and professional growth.
  • Customer Service: Provide excellent customer service by being readily available and approachable for all guests.
  • Financial Management: Monitor and evaluate operational performance, identifying areas for improvement and implementing corrective measures as needed.
  • Brand Standards: Ensure that all brand standards are being maintained in each area of the property.
  • Compliance: Ensure compliance with all corporate accounting procedures.
  • Sales and Revenue: Responsible for the sales, organization, and inventory accuracy of the Sundry Shop.
  • Guest Satisfaction: Address guest concerns and complaints promptly and effectively, striving to exceed guest expectations and ensure satisfaction.
  • Cost Control: Implement cost-control measures to optimize profitability while maintaining service quality.
  • Financial Analysis: Monitor financial performance through regular analysis of key performance indicators (KPIs) such as revenue per available room (RevPAR), occupancy rate, and average daily rate (ADR).
  • Strategic Planning: Collaborate with the sales and marketing team to develop and execute strategies to drive revenue growth and maximize occupancy.
  • Relationship Building: Cultivate relationships with corporate clients, travel agents, and other stakeholders to generate business and maintain a strong market presence.
  • Facilities Management: Oversee the maintenance and upkeep of the hotel property, ensuring facilities are well-maintained, clean, and safe for guests and staff.
  • Health and Safety: Implement and enforce health, safety, and security protocols to protect the well-being of guests and employees.
  • Training and Development: Ensure training and onboarding of all new team members is thorough and completed in a timely manner.
  • Inventory Management: Ensure all departments are maintaining accurate levels of inventory for day-to-day operations and the appropriate level of back stock.
  • Leadership: Provide strategic direction and leadership to all departments within the hotel, including front office, housekeeping, food and beverage, maintenance, and administration.
  • Culture and Hospitality: Foster a culture of hospitality and guest-centricity among staff, emphasizing the importance of personalized service and attention to detail.
  • Performance Evaluation: Conduct regular performance evaluations and provide feedback, coaching, and support to staff to promote professional growth and development.