Administrative Office Position

3 weeks ago


Royal Oak, Michigan, United States Lawn Doctor Clarksville Full time
Job Description

The Customer Service Office Position is a dynamic role that requires a strong work ethic, excellent communication skills, and a passion for sales and customer service. As a key member of the Lawn Doctor Clarksville team, you will work collaboratively with our Customer Service Manager to provide top-notch service to our customers and potential customers.

Key Responsibilities:
  • Take inbound calls, emails, and texts from customers and potential customers to address their needs and provide solutions.
  • Makes outbound calls to follow up on quotes and ensure customer satisfaction.
  • Sell services by phone, email, and text to customers and potential customers.
  • Offer needed services to customers and provide Lawn Doctor service solutions when possible.
  • Route technicians daily work and process daily work.
Requirements:
  • Good written and verbal communication skills.
  • Attention to detail necessary.
  • Friendly and enjoys meeting new people.
  • Positive attitude and works collaboratively with team members and customers.
  • Basic computer skills.
  • Ability to work in a fast-paced environment.
  • Some Saturday availability, usually 1 Saturday morning a month.
What We Offer:
  • Competitive salary + commissions.
  • Employee discount.
  • Top-rated company with a collaborative company culture.
  • Scheduled 5-day work week.
  • Paid time off.

No need for experience in the lawn care industry, it is helpful but not needed. The right person is passionate about communications and sales and is willing to learn the Lawn Doctor lawn service features and benefits. Training will be provided on our software, communications platforms, and specialty equipment. The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills. Actual experience in the lawn care industry is highly desirable but not required.



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