Facilities Operations Manager

3 days ago

Santa Fe, New Mexico, United States Ojo Spa Resorts Full time
Job Title: Engineering & Facilities Operation Manager

Ojo Spa Resorts is seeking a highly skilled and experienced Engineering & Facilities Operation Manager to oversee the smooth operation of our facilities department. This is a key role that requires strong leadership and management skills, as well as a deep understanding of maintenance systems and preventative maintenance programs.

Key Responsibilities:
  • Oversee and manage the facilities department, ensuring that all tasks and projects are completed to a high standard.
  • Maintain all equipment and systems in operational status, adhering to Accor MEP standards, Fire & Life Safety standards, Risk Management, and environmental standards.
  • Ensure proper completion of the Preventive Maintenance Program for guest rooms, public areas, and safety systems, collaborating with the Housekeeping, Food & Beverage Department, Security, Purchasing, and other operational departments.
  • Manage mechanical rooms, including Boiler Plant, chilled water circulation, air handling units, and related systems.
  • Prepare and control the facilities department budget, including yearly budget preparations and monthly expense forecasting.
  • Forecast and manage energy and water usage, associated costs, and CAPEX expenditures, assisting other departments with CAPEX needs and managing renovation or replacement projects.
  • Handle landscaping operations, pool operations, and water treatment for closed systems.
  • Source cost-effective products and monitor the resort's energy consumption daily and monthly.
  • Ensure prompt response to maintenance requests from guests, employees, and management.
  • Recruit, schedule, and manage payroll, training, and development for facilities staff.
  • Coordinate and complete audits related to facilities and risk management, ensuring departmental health and safety, statutory compliance, and training programs.
  • Manage the Resort emergency response team in coordination with Security and Resort management.
  • Oversee outside contractors and ensure compliance with City and State regulations.
  • Actively participate in the Resort's Energy Management, Occupational Health & Safety, and Environmental programs.
  • Lead a diverse team in general maintenance, HVAC, kitchen repairs, carpentry, electrical, plumbing, and grounds maintenance.
  • Set up and attend monthly departmental meetings and manage ACCOR's Energy/Sustainability Programs.
  • Evaluate administrative needs, manage the Net Facilities work order system, and conduct training on the work order system for other resort departments.
  • Improve and maintain a comprehensive preventative maintenance program and generate standard operating procedures (SOPs), policies, and O&M manuals.
  • Create and maintain inventory of spare parts and equipment, foster excellent vendor and contractor relations, and manage procurement for commonly purchased parts.
  • Ensure proper filing of facilities-related vendor documents.
  • Participate in Safety and Emergency Response committees, identify opportunities for consistency across resorts, and ensure successful outcomes of regulatory inspections.
  • Manage wastewater/NMED record keeping and submittal, and assist in Capital Improvement Projects planning, estimating, and scheduling.
  • Actively engage in guest survey meetings to lead the continuous improvement process.
Requirements:
  • A minimum of 5+ years in a facilities manager, or assistant facilities manager role preferably in a hospitality/resort setting. Bachelor's degree in engineering, facilities management, or a related field (or equivalent experience), or a technical degree with 8+ years in a similar field including project management experience.
  • Proven experience in facilities management, including strong knowledge of maintenance systems, preventative maintenance programs, and successful work order systems.
  • Excellent organizational and time management skills with the ability to prioritize and delegate tasks effectively.
  • Strong problem-solving abilities, attention to detail, and the ability to work well under pressure.
  • Effective communication and interpersonal skills, with a proven ability to negotiate with third parties and contractors.
  • Knowledgeable in municipal codes, city codes, state regulations, OSHA regulations, Fire Department requirements, and building testing.
  • Proficient in MS Office, computerized maintenance systems, and relevant software.
  • Valid driver's license required.
  • Ability to prepare budgets, enforce standards and policies, and manage cost controls.
  • Experience with wastewater systems and environmental regulations is desirable.
  • Strong mechanical systems skillset a plus.
  • Flexible and adaptable to handle changing priorities, including working a flexible schedule with days, nights, weekends, and holidays.
  • Ability to work independently and as part of a team, consistently modeling and following core values.
  • Ability to follow written and oral instructions and procedures.
  • Experience in leading and training staff, directing performance, and providing clear communication and solutions in emergency situations.
  • Ability to work in a fast-paced, upscale destination spa resort setting with lodging, day guests, spa, restaurant, and small leisure/corporate groups.
  • Must be able to stand for long periods, lift 50 lbs., climb ladders, crawl, bend, twist, and have good manual dexterity. Requires auditory and visual skills.
  • Consistently model and follow Ojo Spa Resorts Core Values.
What We Offer:
  • Mission based company with values you can trust
  • Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
  • Employee Assistance Program (EAP)
  • Paid Sick Time
  • Paid Time Off
  • Ongoing training to build critical skills for current and future roles
  • Numerous Growth & Developmental Opportunities
  • Competitive Compensation
  • Discounted Employee Lunch
  • Free Lunch/Dinner on Thanksgiving & Christmas
  • Employee Appreciation Lunches
  • Above and Beyond Awards - Ojo Bucks
  • Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
  • 40% off Spa Treatments (includes private pools and private Ojitos)
  • 40% off at the Restaurants
  • 20% off at the Gift Shops
  • Discounted Lodging Rate
  • Hiking Trails

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