Teller Operations Coordinator

2 weeks ago


Nashville, Tennessee, United States First Horizon Bank Full time
Job Summary

A Teller Operations Coordinator is a critical role at First Horizon Bank, responsible for providing exceptional customer service, leading the customer service satisfaction of the banking center, and ensuring the technical performance of the financial center.

Key Responsibilities
  • Lead the customer service team to achieve high levels of customer satisfaction.
  • Monitor and maintain control over key risk areas, including operational losses and audit control procedures.
  • Handle cash drawers and vaults, ensuring proper control and following all audit and security policies.
  • Maintain workflow and schedule tellers to ensure efficient operations.
  • Evaluate employee performance, provide counseling, and determine training needs.
  • Cross-sell and make referrals to generate new business and additional services.
  • Conduct meetings to promote sales, product knowledge, and customer service.
  • Ensure all audit and security policies are followed during customer service hours and at banking office opening and closing.
Requirements
  • High school diploma or equivalent, bachelor's degree preferred.
  • 2-5 years of related experience or equivalent combination of education and experience.
  • Experience with a 10-key calculator and Microsoft Word, Excel, Outlook.
  • Prior teller experience preferred.
About Us

First Horizon Bank is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. We serve clients through a team of approximately 7,300 associates and 418 banking centers throughout the southeastern United States.

Benefits
  • Medical with wellness incentives, dental, and vision.
  • HSA with company match.
  • Maternity and parental leave.
  • Tuition reimbursement.
  • Mentor program.
  • 401(k) with 6% match.

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.



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