Banking Center Operations Manager

1 month ago

Nashville, Tennessee, United States First Horizon Bank Full time
Job Title: Banking Center Operations Manager

At First Horizon Bank, we are seeking a highly skilled Banking Center Operations Manager to join our team. As a key member of our banking center operations team, you will be responsible for ensuring the smooth operation of our banking centers, providing excellent customer service, and leading a team of tellers to achieve exceptional customer satisfaction and sales goals.

Key Responsibilities:
  • Lead the customer service team to achieve exceptional customer satisfaction and sales goals.
  • Monitor and control key risk areas of the banking center, including teller performance, operational losses, and audit control procedures.
  • Handle cash drawers and vaults, ensuring proper control and security procedures are followed.
  • Maintain work flow and schedule tellers to ensure efficient operations.
  • Evaluate employee performance and provide counseling and training as needed.
  • Determine and satisfy training needs and establish performance plans.
  • Cross-sell and make referrals to generate new business and additional services.
  • Conduct teller meetings to develop a communication line and explain new policies.
  • Assist in conducting meetings to promote sales, product knowledge, and customer service.
  • Explain product benefits, changes, restrictions, and requirements to customers and tellers.
  • Ensure all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
  • Control inventory of cash, traveler's checks, official checks, and personal money orders through dual control.
  • Monitor daily balancing and processing of ATM, including processing of all entries and required audits.
  • Responsible for verification of deposits in the night and lobby depository.
  • Alert tellers about suspected fraud, kiting, theft, or other illegal activity.
  • Secure all applicable cash records and transaction records, supplies, and computer equipment at the end of the workday.
  • Responsible for monitoring and controlling teller cash limits and branch cash.
  • Accountable for ensuring that the total cash in the branch is balanced daily.
  • Coordinate and assist with dual control vault responsibilities.
  • Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.
Qualifications:
  • High school diploma or equivalent, bachelor's degree preferred.
  • 2-5 years of related experience or equivalent combination of education and experience.
  • Experience with a 10-key calculator and Microsoft Word, Excel, Outlook.
  • Prior teller experience preferred.
About Us:

First Horizon Bank is a leading regional financial services company dedicated to helping our clients, communities, and associates unlock their full potential with capital and counsel. With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank.

Benefit Highlights:
  • Medical with wellness incentives, dental, and vision.
  • HSA with company match.
  • Maternity and parental leave.
  • Tuition reimbursement.
  • Mentor program.
  • 401(k) with 6% match.
  • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
Corporate Diversity Commitment:

We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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