Mortgage Origination Representative
3 weeks ago
About Leidos: Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science.
Job Overview: We are seeking Mortgage Origination Customer Service Representatives to join our team in Indianapolis, IN. As a representative, you will provide excellent customer service, answer calls and emails from the lending industry and the public on FHA guidelines and procedures, and document all contacts in a database.
Key Responsibilities:
- Provide exceptional customer service and respond to inquiries related to FHA mortgage policies and procedures.
- Use knowledge of the mortgage industry to locate answers in a knowledge database and acknowledge client requests.
- Analyze complex issues and apply problem-solving skills to resolve customer concerns.
- Maintain accurate records and documentation of all customer interactions.
- Stay up-to-date on FHA mortgage processes and procedures.
Requirements:
- Bachelor's degree or equivalent experience.
- Minimum 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
- Minimum 1 year of contact center experience or telephone customer service experience.
- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
- Familiarity with FHA knowledge and policies.
What We Offer:
- $20-$22 per hour salary range.
- Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
- Immediate and ongoing training to support your success.
- Discounted Leidos stock purchase and other Employee Discounts.
- Company-wide career mobility.
- Eligibility for a $3,000 referral bonus.
Why Work at Leidos: Leidos is a company that believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. Our team members enjoy a dynamic and supportive work environment where they can grow professionally and personally.
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