Mortgage Origination Expert

3 weeks ago


Indianapolis, Indiana, United States Leidos Full time

Leidos: A Global Leader in Technology, Engineering, and Science

We are seeking experienced Mortgage Origination Professionals to join our team at the FHA Resource Center in Indianapolis, IN.

About the Role:

As a Mortgage Origination Customer Service Representative, you will utilize your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to provide excellent customer service and support for the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing.

Your Key Responsibilities:

  • Provide accurate and timely information to customers on FHA guidelines and procedures.
  • Utilize knowledge of the mortgage industry to locate answers in a knowledge database and acknowledge client requests.
  • Follow standard operating procedures for various topics, systems, and contact channels.
  • Document all contacts in a database.
  • Stay up-to-date on FHA mortgage processes and procedures.

Requirements:

  • High School diploma or General Educational Development (GED) certificate.
  • Minimum 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer).
  • Minimum 1 year of contact center experience or telephone customer service experience.
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Preferred Qualifications:

  • Contact Center experience (Omnichannel).

Benefits:

  • A competitive salary range of $20-$22 per hour.
  • Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
  • Immediate and ongoing training to support your success.
  • Discounted Leidos stock purchase and other Employee Discounts.
  • Company-wide career mobility.
  • Eligibility for a $3,000 referral bonus.
  • Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
  • 10 paid holidays per year.

Location: Indianapolis, IN



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