Mortgage Origination Customer Service Representative
4 days ago
We are seeking a Mortgage Origination Customer Service Representative to join our team at Leidos. As a representative, you will be responsible for providing excellent customer service to the lending industry and the public on FHA guidelines and procedures.
Job DescriptionThe successful candidate will have the ability to navigate multiple computer systems and applications, utilize search tools, and document all contacts in a database. They will also possess strong written and verbal communication skills, including telephone etiquette, and keyboarding proficiency of at least 40 words per minute.
In addition, the ideal candidate will have a minimum of 2 years of mortgage origination experience, such as loan originator, loan processor, junior underwriter, or loan officer. They will also have a minimum of 1 year of contact center experience or telephone customer service experience, and be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Key Responsibilities- Provide excellent customer service to the lending industry and the public on FHA guidelines and procedures
- Use knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client requests
- Follow standard operating procedures for various topics, systems, and contact channels
- Document all contacts in a database
- Keep up to date on FHA mortgage processes and procedures
- Competitive hourly rate: $20-$23 per hour
- Monday - Friday schedule with no weekend work
- Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
- Immediate and ongoing training to support success
- Discounted Leidos stock purchase and other Employee Discounts
- Company-wide career mobility
- Eligibility for a $3,000 referral bonus
- Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
- 10 paid holidays per year
Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth.
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