Customer Service Representative Position

6 days ago


Indianapolis, Indiana, United States Lockhart Auto Collison Center Full time
Job Overview

Lockhart Collision Center is seeking a highly skilled and enthusiastic Front Desk/Customer Service Representative to join our team. This role plays a vital part in the success of our organization as the primary point of contact for guests.

Key Responsibilities
  • Answer phone calls and direct them to the relevant personnel efficiently.
  • Welcome guests warmly, determine their purpose of visit, and provide exceptional customer service.
  • Schedule appointments for guests to drop off their vehicles for repairs and ensure seamless vehicle check-ins.
  • Maintain open communication with guests throughout the repair process, ensuring they understand their vehicle's status and expected completion date.
  • Develop effective relationships with staff members, adjusters, rental car providers, and guests through clear and concise communication.
  • Prepare purchase orders for daily receipts and order office supplies as needed.
Qualifications and Skills
  • Degree in High School or Equivalent
  • Excellent interpersonal and communication skills
  • Ability to multitask and prioritize tasks effectively
  • Strong organizational skills and attention to detail
  • Team player with a collaborative mindset
  • Proficient use of technology and software
  • Able to work Monday to Friday, 8:00 am to 5:00 pm
Benefits Package
  • Medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and vacation days
  • Discounts on products and services offered by Lockhart Collision Center
Equal Opportunity Employer

Lockhart Collision Center is an equal opportunity employer and prohibits discrimination and harassment in all aspects of employment. We make hiring decisions based solely on merit, qualifications, and ability without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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