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Front Desk Supervisor

2 months ago

Minneapolis, Minnesota, United States Remington Full time

Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. As a key member of our front office staff, you will be responsible for ensuring the smooth operation of our hotel's front desk, providing exceptional customer service, and leading a team of front office associates.

Key Responsibilities

  • Leadership and Team Management
    • Supervise and train front office associates to ensure they have the skills and knowledge to provide excellent customer service.
    • Conduct performance evaluations and provide feedback to team members.
    • Develop and implement strategies to improve team performance and productivity.
  • Customer Service
    • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
    • Ensure that all guest interactions are friendly, courteous, and respectful.
  • Front Office Operations
    • Manage the front desk operations, including checking guests in and out, handling room assignments, and resolving any issues related to guest rooms.
    • Operate the hotel's property management system, including managing room inventory, rates, and availability.
    • Process guest requests and resolve any issues related to guest services.
  • Communication and Collaboration
    • Communicate effectively with other departments, including housekeeping, engineering, and food and beverage, to ensure seamless operations.
    • Collaborate with other team members to resolve any issues or concerns that may arise.

Requirements

  • Education and Experience
    • Bachelor's degree in Hospitality, Business, or a related field.
    • Minimum 2 years of experience in a front office supervisory role in a hotel or hospitality setting.
  • Skills and Qualifications
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and prioritize tasks effectively.
    • Strong leadership and team management skills.
    • Ability to work varying schedules, including nights, weekends, and holidays.