Community Engagement Specialist

3 days ago


Los Angeles, California, United States Nexon America Full time
About Nexon America

Nexon America is a leading video game publisher and developer of online virtual worlds for PCs, consoles, and mobile devices. With a rich history of creating immersive gaming experiences, we're committed to delivering high-quality entertainment to players worldwide.

Job Summary

We're seeking a skilled Community Manager to join our team at Nexon America. As a key member of our community team, you'll be responsible for building and maintaining a strong online presence for our MapleStory Worlds platform. This includes moderating community channels, designing engagement programs, and reporting on community feedback and trends.

Key Responsibilities
  • Represent the player voice by providing comprehensive reports on community feedback, issues, and trends to stakeholders.
  • Foster a positive and inclusive community environment by monitoring and moderating user-generated content across various channels.
  • Engage players through creative content, events, and messaging to promote community growth and participation.
  • Drive community growth by analyzing community content and event performance to inform future initiatives.
  • Collaborate with internal teams to develop content strategy and player-facing communications.
  • Maintain relationships with community partners, including fan sites and volunteer support networks.
  • Champion our games internally by promoting community strategy and ensuring alignment across departments.
Requirements
  • 3+ years of community management experience with a proven track record of success.
  • Gaming experience on multi-platform games preferred.
  • Website management experience.
  • Project management and organizational skills.
  • Discord, forums, and community tools experience.
  • Livestreaming experience and interacting with online communities.
  • Experience on a game creation platform like Roblox or Fortnite preferred.
What We Offer
  • A competitive salary range of $33.00 hourly.
  • A comprehensive benefits package, including medical, dental, and vision plans.
  • A 401(k) savings plan with a company match.
  • Paid time off, sick days, and company holidays.
  • A year-end break.

Nexon America is an Equal Opportunity Employer. We welcome applications from qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law.



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