Director of Community Engagement
4 days ago
Skybound Entertainment is seeking a seasoned professional to lead our community efforts for an upcoming game title. As the Director, Community (Games), you will be responsible for crafting a long-term community strategy that fosters a passionate and engaged player base.
Key Responsibilities:- Develop and execute a comprehensive community plan, including pre-announce, pre-launch, and ongoing engagement strategies.
- Build and maintain strong relationships with our players, gathering feedback and insights to inform community development.
- Represent the voice of our players, ensuring a consistent feedback loop between our community and development teams.
- Lead the creation and execution of core game communications, including patch notes, development videos, and other engagement content.
- Collaborate with cross-functional partners to drive a broader community plan, ensuring alignment with business and marketing goals.
- Own performance metrics, reporting, and optimization for community efforts, connecting to broader business and marketing objectives.
- Partner with our development team to plan and deploy community play tests, roundtables, and other hands-on moments to gather early player feedback.
- Oversee community channel efforts across Discord, Reddit, and other forums, building and growing a dedicated community of players.
- Lead all community aspects of our event and experiential strategies, ensuring a player-first experience for the community.
- 8-10 years of experience building online communities within gaming and/or relevant industries.
- Strong channel experience and expertise in Discord, Reddit, X, and other social platforms.
- Experience in writing and crafting communications to a large community of fans, such as blog updates or patch notes.
- Proven track record of building and engaging online communities within a broader entertainment IP, preferably in gaming.
- Working knowledge of relevant planning and measurement tools, such as Miro, Monday, Sprinklr, and CreatorIQ.
- Experience working with internal and external production teams, such as video and sound editors.
- Professional presence with executives, internal stakeholders, partners, and third-party agencies.
- Outstanding written and verbal communication skills.
- A commitment to confidentiality processes and measures to prevent and address game leaks.
- Game genre familiarity and experience (to be shared with prospective applicants under NDA).
- Global community experience across Asia, LATAM, and EU.
- Managerial experience as a people leader within the gaming community field.
- Prior experience as the community lead on a successful game title.
- Passion for gaming and Skybound Entertainment.
Skybound Entertainment offers a wide array of benefits, including medical, dental, vision, life insurance, flexible spending, and dependent care accounts. We also offer a 401K plan with 4% match, 12 weeks of paid parental leave, generous time off, wellness benefits, and tuition reimbursement.
At Skybound Entertainment, we value diversity and are looking for extraordinary employees of all backgrounds. We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, genetic information, disability, hair texture, or veteran status.
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