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Bilingual Community Engagement Specialist
1 month ago
We're on a mission to improve the wellbeing of underserved communities by connecting them to high-quality care.
We care for the highest-need Medicaid recipients through a community-led, virtual care model. Our team addresses not just clinical needs, but also health-related social needs such as housing instability and food access. We partner with local community-based organizations to coordinate care and improve the wellbeing of underserved individuals and communities.
Our Values- Lead with Integrity: We keep our commitments and take responsibility for our actions. We're dependable and choose authenticity over perfection.
- Embrace Challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
- Break Through Walls: We go the extra mile for our patients, partners, and one another. We're resilient in our push for consistent improvement and challenge the status quo.
- Act Beyond Yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
- Care Comes First: We hold ourselves to the highest standards for our patients. We're relentless in the pursuit of our mission and ensure that we're taking care of ourselves to care for others.
We're building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We're looking for a highly motivated full-time Community Engagement Specialist who's willing to think creatively and empathetically to help our team change the way people access healthcare.
We seek a full-time Community Engagement Specialist to play a critical role on our team by directly engaging with and enrolling individuals living with Serious Mental Illness/Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide.
This is a remote-forward role that requires on-site work 1-2x a month in Los Angeles, CA.
Key Responsibilities- Identify, outreach, engage, and enroll individuals into the program virtually through phone, text, and email, and in-person at clinic, community-based organization, and health system partner locations.
- Seek to listen openly to eligible members and meet them where they are – understanding that enrollment may require multiple outreaches and adopting a 'it's not my fault but it is my problem' attitude in all communication styles and approaches.
- Offer education to our partners regarding Pair Team's services with a focus on linking eligible members to the Enhanced Care Management program.
- Explain the services and benefits of Enhanced Care Management, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system.
- Leverage your deep understanding of the community and best-in-class customer service skills to gain trust with eligible members and enroll them in the program.
- Promote effective and timely communication amongst internal teams, clinic, community-based organization, and health system partners.
- Meet key enrollment metrics and ensure you're supporting our mission to improve the wellbeing of underserved communities.
- Effectively manage the end-to-end enrollment funnel, ensuring member's continuation in the enrollment process.
- Provide consistent updates on funnel stages, including delays and blockers.
- Proficiency in all additional internal/external technology tools utilized for the position.
- You're physically located in or near Los Angeles, California.
- Field Ops requires you to maintain reliable transportation for engagement at clinic, community-based organization, and health system partner locations.
- Virtual Ops requires a quiet, HIPAA-compliant, and internet-connected space.
- 1+ year of experience working in a metric or quota-driven environment.
- Dedicated to working within and improving the community you're part of.
- You're results-driven with a proven track record of exceeding performance indicators.
- Bilingual (English/Spanish) with excellent communication skills, proficiency in reading, writing, speaking, and listening in English and Spanish.
- You have strong technical skills and comfort with utilizing multiple technology platforms.
- A valid driver's license and auto liability insurance.
- You're a fantastic listener, skilled at 'reading people,' and understand how others may be feeling or thinking based on nuances, uncomfortable silences, or questions they ask.
- You have experience with high-volume outreach and engagement campaigns.
- You're reliable and comfortable in an environment that's ever-changing to improve the wellbeing of underserved communities through increased access to high-quality care.
- Salary: $22-25/hour depending on experience.
- Comprehensive health, vision, and dental insurance.
- Equity compensation package.
- Employer-sponsored 401k plan.
- Flexible vacation policy – take the time you need to recharge.
- We provide the equipment needed for the role – laptop, monitor, etc.
- Monthly $100 work-from-home expense stipend for your WFH days.
- Mileage/gas reimbursement for your on-site days.
- Opportunity for rapid career progression with plenty of room for personal growth.
