Custodial Services Manager

7 days ago


New York, New York, United States Columbia University Full time
Job Summary

Columbia University seeks a highly skilled and experienced Supervisor to join its Custodial Services team. Reporting to the Director of Custodial Services, this key role is responsible for delivering exceptional service to the university's academic and administrative units.

Key Responsibilities
  • Service Delivery: Develop and implement strategies to ensure high-quality service delivery, meeting the needs of a diverse client base.
  • Team Leadership: Direct and supervise a team of staff, providing guidance, training, and performance evaluations to ensure excellent service outcomes.
  • Program Development: Collaborate with colleagues to develop, implement, and maintain programs, routines, and schedules that support the university's facilities operations.
  • Communication: Foster effective communication with clients, staff, and stakeholders to ensure seamless service delivery and resolve any issues that may arise.
  • Operational Management: Oversee the administration of performance standards, productivity measures, and customer satisfaction metrics to drive continuous improvement.
Requirements
  • Education: Bachelor's degree or equivalent required.
  • Experience: A minimum of 3-5 years of related experience, including managing a unionized workforce, is essential.
  • Skills: Strong knowledge of cleaning, facilities, and buildings; computer literacy; and excellent oral and written communication skills are required.
Preferred Qualifications
  • Experience: Experience in positions of increasing responsibility in custodial services or a related field within a large complex organization is preferred.
Columbia University is an Equal Opportunity Employer

Columbia University is committed to the hiring of qualified local residents and is an equal opportunity employer, welcoming diversity in all its forms. We are proud to be a Disability / Veteran employer and are committed to creating an inclusive and accessible work environment.



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