Service Desk Specialist

4 days ago


Fort Smith, Arkansas, United States University of Arkansas System Full time
Job Summary

The University of Arkansas System is seeking a highly skilled Service Desk Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our faculty, staff, and students.

Key Responsibilities
  • Provide technical assistance to users via phone, email, and in-person support
  • Troubleshoot and resolve hardware and software issues
  • Manage and maintain technology-related equipment and inventory
  • Collaborate with PC technicians to resolve complex technical issues
  • Update and maintain technology support documentation
Requirements
  • Associate's degree in a technical or IT-related field or one year of experience in a technical or IT-related field
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of computer hardware and software
What We Offer

The University of Arkansas System offers a competitive salary and benefits package, including health, dental, and life insurance, as well as tuition waivers for employees and their families. We also offer a dynamic work environment and opportunities for professional growth and development.

If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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