Fitness Center Representative
1 week ago
We're Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing. Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here.
Our MissionAt Planet Fitness, our mission is to enhance people's lives with an affordable, high-quality fitness experience. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our team, you will be responsible for creating a positive member experience through superior customer service and cleanliness.
Key Responsibilities- Provide exceptional customer service to members and prospective members.
- Check members into the system and facilitate the new account sign-up process.
- Respond to member questions and concerns in a timely and professional manner.
- Perform detailed cleaning in all areas of the facility.
- Exceptional customer service skills and ability to interact in a positive and professional way with members and co-workers.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Free Planet Fitness Black Card Membership.
- Employee Assistance Program (EAP) with free and confidential access to counseling resources.
- Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits.
We're an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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