Customer Service Representative
3 days ago
- Handle high volumes of incoming customer calls in a professional and timely manner.
- Communicate with customers via phone, email, or chat.
- Assist customers with their inquiries, provide accurate information, and resolve any issues or concerns they may have in a professional and timely manner.
- Utilize available resources and defined research procedures to quickly respond to all inquiries regarding account activity, tag fulfillment, and standard violation resolution.
- Collaborate with other departments to escalate and resolve complex customer issues.
- Take ownership of customer problems and follow up to ensure their satisfaction.
- Maintain PCI compliance as it relates to collecting and processing payments with credit card and/or banking information.
- Meet daily qualitative and quantitative targets to maintain operational standards.
- Reconcile payments and prepare end-of-day reports as specified per section.
- Update customer records and maintain accurate documentation of all customer interactions.
- Stay up-to-date with product knowledge and industry trends to effectively assist customers.
- High school diploma or equivalent from an accredited institution.
- Bilingual, fluent in both English and Spanish preferred.
- Previous experience in customer service or a related field is preferred.
- At least 2 full and/or consecutive years of experience working in a call-center environment.
- Proficient computer skills and the ability to learn new software quickly.
- Ability to work well under pressure and in a fast-paced environment.
- Strong problem-solving and conflict resolution abilities.
- Professional phone etiquette and the ability to handle difficult calls.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Must have availability to work 40 hours per week and be able to commit to any 8-hour shift assigned by client between the operational hours of Monday – Saturday, 6:30am to 8:00pm without exception.
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