Customer Service Representative Bilingual Client Line
2 weeks ago
We are seeking a highly motivated Bilingual Customer Service Representative to join our team in Austin, TX.
Job Summary:
The Bilingual Customer Service Representative will provide unbiased assistance to Medicaid clients with questions regarding eligibility, medical claims status, and other program questions in English and Spanish.
Key Responsibilities:
- Respond to phone inquiries in a prompt, courteous, and concise manner.
- Assist with problem resolution, as needed.
- Document all encounters in clear and concise online logs.
- Transfer callers to other Call Center units as needed.
- Meet individual performance standards.
- Perform other duties as may be assigned by management.
Requirements:
- Customer Service
- Call Center
- Spanish
Benefits:
BCforward offers a comprehensive benefits package, including major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.
About BCforward:
BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.
We champion the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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