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Customer Service Representative
2 months ago
At Planet Fitness, we're dedicated to providing a welcoming and inclusive environment for our members. As a Member Services Representative, you'll play a vital role in creating a positive experience for our customers.
Job SummaryWe're seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. In this role, you'll be responsible for providing exceptional customer service, ensuring a seamless membership experience, and maintaining a clean and safe facility.
Key Responsibilities- Customer Service: Provide a high level of customer service to members, responding to their inquiries and resolving any issues in a timely and professional manner.
- Membership Management: Check members into the system, assist with new account sign-ups, and facilitate updates to member accounts.
- Cleaning and Maintenance: Maintain a clean and safe facility, including detailed cleaning of all areas.
- Communication: Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
- Customer Service Skills: Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
- Communication: Strong communication skills, with the ability to clearly and effectively communicate with members and colleagues.
- Physical Demands: Ability to stand and walk for long periods, with occasional lifting of up to 50 pounds.
- Education: High school diploma or equivalent required.
- Competitive Pay: $12.00 per hour.
- Free Membership: Every Team Player receives a FREE Planet Fitness Black Card Membership.
- Employee Assistance Program: Free and confidential access to counseling resources.
- PTO and Paid Parental Leave: Offered to all eligible Team Players.
At Planet Fitness, we're committed to creating a positive and inclusive work environment. We offer a range of benefits and perks to support our Team Players, including competitive pay, free membership, and access to employee assistance programs.
