VP of Customer Success

1 day ago


Mission Viejo, California, United States ACERTUS Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Leader to join our team at ACERTUS. As a key member of our organization, you will be responsible for driving product adoption, leading a positive customer experience, and driving growth through renewals and net retention improvements.

Key Responsibilities
  • Define and optimize the customer lifecycle, including mapping customer journeys and developing listening points.
  • Standardize interventions and mileposts for each point in the journey, assess and redefine segmentation of the customer base, and identify opportunities for continuous improvement.
  • Measure the effectiveness of customer success, including defining operational metrics and KPIs, establishing a system for tracking metrics, and creating a cadence for review within the team.
  • Lead a world-class customer success team, including attracting high-potential individual contributors, creating a rapid onboarding process, and fostering collaboration within the team and across the customer lifecycle.
Requirements
  • 5-10+ years' experience in leading customer-facing organizations, with a strong background in post-sales and formal sales experience.
  • Ability to manage influence through persuasion, negotiation, and consensus building, with a deep understanding of value drivers in recurring revenue business models.
  • Strong empathy for customers and passion for revenue and growth, with excellent communication and presentation skills.
  • Logistics and supply chain experience is preferred, but not required.
About ACERTUS

ACERTUS is a leading automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process. We believe in enhancing our customers' experience by providing end-to-end solutions throughout the lifecycle of a vehicle. Our people, process, and innovative technology are the engine behind our relentless drive to deliver.

We are committed to employing a diverse workforce and welcome qualified applicants from all backgrounds. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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