Vice President of Customer Success

2 days ago


Mission Viejo, California, United States ACERTUS Full time
About the Role

At ACERTUS, we're committed to delivering exceptional customer experiences through innovative solutions and unparalleled service. As the Vice President of Customer Success, you'll play a pivotal role in driving product adoption, leading a positive customer experience, and driving growth through renewals and net retention improvements.

Key Responsibilities
  • Define and optimize the customer lifecycle map to ensure seamless customer journeys
  • Develop listening points in the journey to gauge customer satisfaction and usage
  • Standardize interventions and mileposts for each point in the journey
  • Assess and redefine segmentation of the customer base and varying strategies
  • Identify opportunities for continuous improvement and learn from best practices in the industry
Requirements
  • 5-10+ years' experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers and passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
What We Offer
  • Medical, dental, and vision insurance benefits
  • Company-paid time off and holidays
  • 401(k) with auto-enrollment
  • Casual dress code
About ACERTUS

ACERTUS is a leading automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process. Our people, process, and innovative technology are the engine behind our relentless drive to deliver exceptional customer experiences.



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