Vice President of Customer Success
2 days ago
At ACERTUS, we're committed to delivering exceptional customer experiences through innovative solutions and unparalleled service. As the Vice President of Customer Success, you'll play a pivotal role in driving product adoption, leading a positive customer experience, and driving growth through renewals and net retention improvements.
Key Responsibilities- Define and optimize the customer lifecycle map to ensure seamless customer journeys
- Develop listening points in the journey to gauge customer satisfaction and usage
- Standardize interventions and mileposts for each point in the journey
- Assess and redefine segmentation of the customer base and varying strategies
- Identify opportunities for continuous improvement and learn from best practices in the industry
- 5-10+ years' experience in leading customer-facing organizations
- Ability to manage influence through persuasion, negotiation, and consensus building
- Strong empathy for customers and passion for revenue and growth
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Medical, dental, and vision insurance benefits
- Company-paid time off and holidays
- 401(k) with auto-enrollment
- Casual dress code
ACERTUS is a leading automotive logistics provider that utilizes technology to provide unparalleled service and visibility into the transportation process. Our people, process, and innovative technology are the engine behind our relentless drive to deliver exceptional customer experiences.
-
VP of Customer Success
1 day ago
Mission Viejo, California, United States ACERTUS Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Leader to join our team at ACERTUS. As a key member of our organization, you will be responsible for driving product adoption, leading a positive customer experience, and driving growth through renewals and net retention improvements.Key ResponsibilitiesDefine and optimize the...
-
Regional Vice President Level III
3 weeks ago
Aliso Viejo, California, United States Western & Southern Life Full timeJob SummaryWe are seeking a highly motivated and experienced Regional Vice President Level III to join our team at Western & Southern Life. This role will be responsible for initiating, developing, and maintaining sales of the Touchstone Funds within an assigned territory.Key ResponsibilitiesSchedule and conduct outside and inside sales calls to financial...
-
Mission Assurance Engineer
17 hours ago
Mission Viejo, California, United States Northrop Grumman Full timeJob SummaryNorthrop Grumman is seeking a highly skilled Mission Assurance Engineer to join our team. As a key member of our Mission Assurance team, you will be responsible for defining and monitoring mission assurance program specifications and processes to ensure mission success of programs.Key Responsibilities:Primary Mission Assurance interface to Program...
-
Global Manufacturing Executive
2 days ago
Aliso Viejo, California, United States Terumo Neuro Full timeJob Title: Sr. Vice President, Global ManufacturingTerumo Neuro is seeking a highly experienced and strategic leader to oversee its global manufacturing operations. As the Sr. Vice President, Global Manufacturing, you will be responsible for driving operational excellence, managing production efficiency, ensuring quality standards, and aligning manufacturing...
-
Chief Operating Officer
3 weeks ago
Mission Viejo, California, United States Seaboard Full timeAbout the RoleWe are seeking a highly experienced and strategic Chief Operating Officer to join our team at Seaboard Foods. As a key member of our executive leadership team, you will be responsible for planning, directing, and overseeing non-farm operations activities to ensure the development and implementation of efficient operations and cost-effective...
-
Chief Operating Officer
3 weeks ago
Mission Viejo, California, United States Seaboard Full timeAbout the RoleWe are seeking a highly experienced and strategic Chief Operating Officer to join our team at Seaboard Foods. As a key member of our executive leadership team, you will be responsible for planning, directing, and overseeing non-farm operations activities across our organization.Key ResponsibilitiesSupervise and lead three Vice Presidents tasked...
-
Customer Service Representative
4 weeks ago
Mission Viejo, California, United States Hendrick Automotive Group Full timeJob SummaryWe are seeking a highly organized and customer-focused Receptionist to join our team at Hendrick Chevrolet Shawnee Mission Collision Center. As a key member of our front desk team, you will be responsible for providing exceptional customer service, answering phone calls, and directing customers to the appropriate department or person.Key...
-
Customer Service Representative
20 hours ago
Mission Viejo, California, United States South County Lexus Full timeAbout UsSouth County Lexus is a luxury car dealership that prides itself on providing exceptional service to its customers. As a recipient of the "Elite Lexus Dealer Award," we have established ourselves as a leader in the industry.Job SummaryWe are seeking a highly organized and detail-oriented individual to join our team as a Receptionist. The successful...
-
Customer Service Representative
2 months ago
Mission Viejo, California, United States Russell Stover Full timeAt Russell Stover Chocolates, we take pride in our passion for chocolate and our commitment to excellence. Every day, we embody our core values of innovation, responsibility, collaboration, and entrepreneurship. As a leading manufacturer of premium boxed chocolates, we have been delighting customers for over a century. Our legacy brands, including Whitman's...
-
Asset Protection Customer Host
3 weeks ago
Mission Viejo, California, United States Walmart Full timeJob SummaryWe are seeking a highly skilled and customer-focused Asset Protection Customer Host to join our team at Walmart Supercenter #395. As a key member of our store team, you will be responsible for ensuring a safe and secure shopping environment for our customers.Key ResponsibilitiesVerify purchases and assist with returned itemsPrevent loss at store...
-
Customer Service Representative
4 weeks ago
Mission Viejo, California, United States Pottery Barn Full timeAbout the TeamWe're a dynamic team at Williams-Sonoma, dedicated to delivering exceptional customer experiences. Our mission is to enhance the quality of our customers' lives at home, and we're looking for a talented individual to join our team.ResponsibilitiesProvide exceptional customer service, ensuring a positive and lasting impression for every customer...
-
Customer Service Representative
3 weeks ago
Mission Viejo, California, United States Flynn Panera Full timeAbout Flynn PaneraWe're a fast-paced, upscale café environment that serves freshly baked breads and pastries, made-to-order soups, salads, and sandwiches, as well as specialty espresso beverages.Our CultureWe take pride in every aspect of our work and perform it with energy and enthusiasm. We need strong team players who are committed to serving our guests...
-
Chief Talent Development Officer
1 month ago
Mission Viejo, California, United States Boost HR & Recruiting Full timeAbout the RoleWe are seeking a highly skilled and experienced professional to join our team at Boost HR & Recruiting as a key member of our leadership team. As the Director of People and Training, you will play a critical role in shaping the culture of our fast-growing construction company.The ideal candidate will have a strong background in Human Resources...
-
Global Manufacturing Executive
2 days ago
Aliso Viejo, California, United States Terumo Neuro Full timeJob Title: Sr. Vice President, Global ManufacturingTerumo Neuro is seeking a highly experienced and strategic leader to serve as the Senior Vice President of Global Manufacturing. This role will be responsible for overseeing the company's global manufacturing operations, driving operational excellence, and ensuring quality standards are met.Key...
-
Global Manufacturing Operations Director
1 day ago
Aliso Viejo, California, United States Terumo Neuro Full timeJob Title: Sr. Vice President, Global ManufacturingTerumo Neuro is seeking a highly experienced and strategic leader to serve as the Sr. Vice President of Global Manufacturing. This role will oversee the company's global manufacturing operations, driving operational excellence, managing production efficiency, and ensuring quality standards.Key...
-
Financial Services Representative
4 weeks ago
Mission Viejo, California, United States Bank of Montreal Full timeJob SummaryWe are seeking a skilled Customer Experience Specialist to join our team at the Bank of Montreal. As a key member of our Retail Banking Sales & Service team, you will be responsible for delivering exceptional service to our customers and prospects.Key ResponsibilitiesIdentify customer needs and provide tailored solutionsDeliver exceptional...
-
Aliso Viejo, California, United States MicroVention Full timeJob DescriptionAs a strategic leader, you will oversee the company's global manufacturing operations, driving operational excellence, managing production efficiency, ensuring quality standards, and aligning manufacturing strategies with overall business goals. You will lead a diverse team, implement best practices, and foster innovation to enhance production...
-
Lifeguard/Senior Lifeguard Position
2 weeks ago
Mission Viejo, California, United States City of Mission Viejo, CA Full timeJob Title: Lifeguard/Senior LifeguardJoin the City of Mission Viejo Recreation and Community Services Department as a Lifeguard or Senior Lifeguard!About the JobWe are seeking highly motivated and experienced individuals to join our team as Lifeguards or Senior Lifeguards. As a Lifeguard or Senior Lifeguard, you will be responsible for ensuring the safety of...
-
Customer Service Representative
1 week ago
Aliso Viejo, California, United States J.F. Shea Family of Companies Full timeJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at J.F. Shea Family of Companies. As a Customer Service Representative, you will be the primary point of contact for residents, providing exceptional service and support to ensure a positive living experience.Key ResponsibilitiesProvide...
-
Hairstylist Career Starter
3 weeks ago
Mission Viejo, California, United States Fantastic Sams Cut & Color of Kansas City Full timeUnlock Your Potential as a Hairstylist at Fantastic Sams Cut & Color of Kansas City Are you looking to start or reenter your hairstyling career? Our Associate Program is designed to help you succeed. With hands-on learning and coaching from experienced stylists, you'll gain the skills and confidence you need to thrive in the industry. **Why Choose Our...