Front Desk Agent

1 month ago

Greenville, South Carolina, United States Auro Hotels Full time
Job Summary

We are seeking a highly motivated and customer-focused Part-Time PM Front Desk Agent to join our team at Auro Hotels. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a clean and welcoming environment.

Key Responsibilities
  • Provide outstanding guest service by greeting and acknowledging every guest, maintaining a high level of product knowledge, and ensuring a positive experience.
  • Empower guests to guarantee total satisfaction, display hospitality and professionalism, and take pride in representing Auro Hotels.
  • Understand and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests.
  • Maintain a favorable working relationship with all company associates to foster and promote a positive working environment.
  • Perform operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
  • Maintain and provide accurate information on and promote hotel facilities.
  • Maintain cash bank per accounting guidelines and comply with all accounting procedures.
  • Attend meetings as scheduled and apprise management of any concerns or suggestions.
  • Adhere to safety, security, and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards.
Requirements
  • High school diploma or general education degree or equivalent combination of education and experience preferred.
  • Valid State Drivers License (anyone driving a Company vehicle or required to drive as a part of their job).
  • Ability to speak effectively with customers and/or associates, write clearly and legibly, and perform basic math problems.
  • Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem-solving.
Work Environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work for this position is usually performed in a climate-controlled environment. However, the associate may be required to work outside in extreme heat, cold, rain, wind, or inclement weather as the demands of the position so dictate.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is occasionally required to lift up to 40 pounds. The associate is frequently required to talk and/or hear. The associate is constantly required to walk and stand, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

The associate is constantly required to use their vision to perform an activity such as but not limited to: viewing a computer terminal, and reading.

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