Front Desk Representative

2 months ago

Greenville, South Carolina, United States Cambria Hotel Greenville Full time
Cambria Hotel Greenville Job Description

Job Summary: We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Cambria Hotel Greenville. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling inquiries, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Assist guests with a high level of service and professionalism at all times
  • Maintain a high level of service and hospitality, ensuring a positive guest experience
  • Promptly and effectively deal with guest concerns or issues, resolving them in a timely manner
  • Post guest charges, collect payments, and follow all cash handling procedures
  • Handle guest mail and messages with respect to privacy and professionalism
  • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
  • Be a great communicator to various departments and management on guest comments and concerns
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
  • Have full knowledge of hotel safety and emergency procedures

Requirements:

  • High school diploma, GED, or equivalent
  • Experience in customer service, forward-facing, or other guest-related positions
  • Proficient in Microsoft Office or similar computer applications
  • Experience in the hospitality industry as a front desk agent, hotel receptionist, or other guest services preferred
  • Experience with brand or property-specific PMS, Quore, PBX, and other hotel-related systems preferred
  • Must speak English fluently
  • Must have excellent written and oral communication skills
  • Problem-solving, reasoning, and ability to multi-task and interact with people under pressure

Equal Opportunity Employer: Cambria Hotel Greenville is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Reasonable Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pre-employment Background Check: A pre-employment background check is required for this position.

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