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Front Desk Representative

2 months ago

Greenville, South Carolina, United States Marriott Greenville Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Marriott Greenville. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.

Key Responsibilities
  • Guest Service: Greet guests with a warm and welcoming smile, and provide personalized service to ensure their stay is comfortable and enjoyable.
  • Front Desk Operations: Manage the front desk area, including checking guests in and out, handling room assignments, and resolving any issues that may arise.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless service and resolve any issues promptly.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with other departments to ensure a smooth and efficient operation.
Requirements
  • High School Diploma or Equivalent: Required
  • Excellent Communication and Interpersonal Skills: Essential
  • Ability to Work in a Fast-Paced Environment: Required
  • Basic Math Skills: Required
  • Valid State Driver's License: Required
What We Offer

As a Front Desk Agent at Marriott Greenville, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth and development.