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Administrative Support for Medical Office

2 months ago

Highland, California, United States LifeStance Health Full time
Company Overview

At LifeStance Health, we are dedicated to addressing the mental health needs of individuals, families, and communities across the nation. Our mission is ambitious, but with our exceptional team, we are making a significant impact every day.

Position Summary

We are in search of a dependable and enthusiastic Front Office Coordinator. This role is essential in providing comprehensive front office support to both patients and clinicians. The responsibilities include managing patient interactions, overseeing check-in/check-out processes, and addressing inquiries related to insurance coverage and benefits.

Key Responsibilities
  • Welcome and assist patients during check-in/out, ensuring all necessary documentation is completed and co-payments are collected.
  • Distribute initial assessment forms to patients, review for completion, and integrate electronic submissions into the EHR system.
  • Handle incoming calls, providing assistance with various patient inquiries, including payment questions and release requests.
  • Maintain accurate patient account information, ensuring correct billing addresses and payment authorizations.
  • Support patients in scheduling and rescheduling appointments, ensuring accuracy for both telehealth and in-person visits.
  • Assist patients with accessing the Patient Portal and navigating our website.
  • Manage emails and patient messages through the Patient Portal and voicemails.
  • Conduct daily audits of the appointment schedule for accuracy.
  • Ensure the office environment is tidy and organized.
  • Perform general office tasks, including sorting mail and scanning documents.
  • Provide backup support to the Office Lead for pre-appointment tasks.
  • Complete other duties as assigned by the Office Lead.
Qualifications

The ideal candidate will possess:

  • A High School Diploma or equivalent; an Associate's degree is preferred.
  • A minimum of 2 years of experience in customer service, with a preference for healthcare experience.
  • Familiarity with OSHA and HIPAA regulations is advantageous.
  • Strong multitasking abilities.
  • The capability to work both independently and collaboratively.
  • Excellent written and verbal communication skills.
  • Legal authorization to work in the United States.
Diversity and Inclusion

LifeStance is an EEO/Affirmative Action Employer, committed to fostering a diverse and inclusive workplace. We value individuals from various backgrounds and experiences, ensuring sensitivity and respect for all.