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Retail Lead

2 months ago

San Jose, California, United States CH Carolina Herrera Full time

Retail Lead

Company Mission

CH Carolina Herrera stands as a distinguished luxury lifestyle brand under the House of Herrera. Renowned for its elegance and sophistication, the brand's legacy is deeply rooted in the vision of Venezuelan designer Carolina Herrera, a global icon in the realm of luxury.

With a diverse range of offerings including accessories and collections for women, men, and children, CH Carolina Herrera has swiftly expanded its presence, boasting over 400 locations across Europe, the Americas, the Middle East, and Asia.

As a part of STL Sociedad Textil Lonia, a global enterprise with a footprint of more than 800 stores in 43 countries and a workforce exceeding 2500 employees, our ethos revolves around talent, innovation, and continuous growth. We cultivate a culture of collaboration and a shared passion for our brands, seeking individuals who are eager to contribute their skills and dedication to our dynamic team.

Benefits

  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(K)
  • Paid Time-Off
  • Flexible Spending Account (FSA)
  • Life Insurance
  • Commuter Benefit Plan
  • Employee Discount

General Overview:

The Retail Lead plays a pivotal role in fostering an inviting shopping atmosphere for our clientele, delivering exceptional customer service, and enhancing customer loyalty. This position serves as a mentor for both new and existing team members, aiding in the enhancement of their understanding of the brand, products, and service standards.

Key Responsibilities:

  • Creating and maintaining a welcoming shopping environment that prioritizes customer satisfaction and loyalty.
  • Delivering outstanding customer service in alignment with the company's customer experience protocols.
  • Developing and managing the store's client book to ensure effective follow-up and care.
  • Restocking merchandise on the sales floor according to company guidelines while adhering to visual merchandising standards.
  • Meeting daily and weekly sales targets and KPIs as set by the Store Manager or Assistant Store Manager to support store objectives.
  • Assisting with merchandising and inventory management tasks.
  • Ensuring the sales floor and store presentation remain organized, clean, and well-stocked.
  • Processing transactions with accuracy and efficiency.
  • Adhering to all sales-related policies and procedures.
  • Unpacking, organizing, and securing merchandise as needed.
  • Overseeing the training of new staff, exemplifying internal procedures and company standards.
  • Providing ongoing support and sharing expertise to facilitate the development of new team members, aiming to achieve store goals.

Qualifications:

  • Minimum of 2 years of experience in retail management, preferably within luxury fashion brands.
  • Proven ability to build and maintain strong client relationships.
  • Excellent communication skills.
  • A genuine passion for fashion.

Competencies:

  • Alignment with the company's values.
  • Strong interpersonal communication skills.
  • Proactive and initiative-driven.
  • Commitment to people development.
  • Results-oriented mindset.
  • Ability to thrive under pressure while maintaining a positive demeanor.
  • Bi-lingual (Spanish) is an advantage.

For further insights into our company and product offerings, please visit our website. CH Carolina Herrera is an Equal Opportunity Employer, welcoming all qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, disability, age, gender, marital status, citizenship status, veteran status, or any other characteristic protected by applicable laws.