Retail Floor Lead

4 weeks ago


San Jose, California, United States Vuori, Inc. Full time
Job Description

The Retail Floor Lead is a key member of the store leadership team, responsible for leading the retail sales team by example and forging connections with customers. The ideal candidate will have a strong understanding of Vuori's brand values and be able to communicate them through insightful product knowledge and a happy, optimistic outlook.

Key Responsibilities
  • Create an unforgettable customer experience by working with the sales team to ensure each customer receives the best experience possible.
  • Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
  • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit.
  • Forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and invite them to upcoming events.
  • Be knowledgeable on what's new and what's selling well and shares with both the customer and team.
Requirements
  • Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day.
  • Must be a leader in punctuality and attendance, adhering to scheduled shifts.
  • Ability to develop relationships with customers and colleagues.
  • Ability to prioritize multiple tasks in a fast-paced environment.
  • Ability to quickly learn new procedures and processes.
  • Strong organizational skills and follow through skills.
  • Excellent communication and interpersonal skills.
  • High level of ownership, accountability, and initiative.
  • Eager to develop new skills and responsive to feedback.

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