Retail Sales Lead

1 month ago

San Jose, California, United States Aramark Full time
Job Description

The Retail Sales Lead is responsible for coordinating store operations, supporting and training sales associates and general utility workers. They ensure all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service.

The ideal candidate will serve as an example for the sales team and general utility workers to aspire to, continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise.

Key Responsibilities
  • Perform all sales associate and general utility worker duties
  • Hold pre-shift meetings to ensure the team is aware of the day's tasks, visiting VIPs, and any other miscellaneous information to ensure successful operations
  • Retail leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests
  • Ensure all guests are greeted when they walk into the store
  • Train sales associates and general utility workers in their role, helping to develop a team of customer service-focused professionals
  • Ensure everything operates smoothly in the manager's absence and that all customer relations issues are handled effectively
  • Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
  • Keep an inventory of stock, noting any out-of-stock items or possible shortages
  • Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
  • May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
  • Must always ensure cleanliness and a pleasant atmosphere in the store
  • Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sale and Property Management System software programs
  • Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
  • May perform nightly audit of cashier documentation
  • Retail leads assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the sales associates and general utility workers
  • May assist with hiring general utility workers and sales associates
  • May be required to coordinate, correct, supervise, and submit payroll for the department, ensuring accuracy, proper transfer of labor, and timely weekly reporting

Aramark is an equal opportunity employer and welcomes applications from diverse candidates. We strive to create a workplace that is inclusive and respectful of all employees. If you are passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.

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