Sales and Service Manager
4 weeks ago
Sales and Service Manager Job Summary
The Sales and Service Manager is a key member of the 24 Hour Fitness team, responsible for delivering an exceptional sales and service experience to our guests and members. This role requires a strong focus on building relationships, driving sales revenue, and fostering a positive team culture.
Key Responsibilities:
- Lead a team of Sales and Service Experts and Sales and Service Associates to provide members with a full complement of product and service offerings tailored to meet their individual needs.
- Develop and implement business plans to drive sales revenue and achieve department targets, including new member sales, fitness revenue, retail, and member retention.
- Partner with the Personal Training team to execute company fitness initiatives and improve the overall member experience.
- Engage members with various fitness offerings, including personal training, group exercise classes, and 24GO digital content.
- Resolve member inquiries, concerns, and complaints in a professional manner.
Requirements:
- Bachelor's Degree preferred.
- Minimum 1-2 years of experience in service sales, with prior management experience leading 4-10 employees preferred.
- Ability to work in a club office, access and operate company computer systems, and read and interpret general and financial reports.
- Availability to travel 10% of the time to attend training and meetings.
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