Customer Service Lead

4 weeks ago


Houston, Texas, United States SunSource Full time
Sales and Customer Service Team Lead

At SunSource, we are seeking a highly skilled Sales and Customer Service Team Lead to join our team. As a key member of our sales team, you will be responsible for selling industrial and hydraulic hose and gasket products to business and industrial establishments over the telephone and internet.

Key Responsibilities:
  • Sell industrial and hydraulic hose and gasket products and maintain customer accounts
  • Take orders on the phone and over the internet
  • Enter orders and product quotes into the computer system
  • Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
  • Estimate delivery dates based on knowledge of production and delivery schedules and inventory
  • Prepares reports of business transactions in company database
  • Works with account managers to keep account activities up to date
  • Investigates and resolves customer problems with deliveries
  • Monitor fellow CSRs workflow and re-distributing if necessary
  • Review and approve pricing/margin on quotes and sales orders.

Requirements:
  • 5+ years related experience and/or training; or Bachelor's degree (B. A.) from a four-year college or university; or equivalent combination of education and experience.
  • Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, etc.
  • Knowledge of industrial/hydraulic hose and gasket industry preferred

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