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Customer Service Sales Representative
2 months ago
At Macy's, Inc., we are dedicated to fostering a brighter future through bold representation for everyone. This is our Mission Every One. We recognize that each individual is unique, and we respect and invest in each person to cultivate growth, pride, and satisfaction. When we bring our authentic selves to work, it results in a richer and broader spectrum of ideas and energy for all to benefit from. Our success relies on remarkable colleagues collaborating effectively.
Position Overview
As a Retail Sales Associate, also referred to as a Generalist colleague, you play a vital role in delivering the Macy's experience, with the Macy's shopper being your top priority. Your keen attention to customer preferences and the knowledge you gain about Macy's products and services will enable you to create outstanding experiences for every customer you meet. By assisting your team in achieving sales targets through consistently exceptional service, your positive and welcoming demeanor will resonate throughout your area. From the sales floor to fitting rooms and product displays, you will be part of a dynamic, inclusive team that embraces every challenge.
What We Offer
- A welcoming, challenging, and refreshingly enjoyable work atmosphere
- Competitive compensation and benefits grounded in principles of fairness
- Performance-based incentives and annual reviews
- Discounts on merchandise
- Comprehensive Health and Wellness Benefits, including medical, dental, vision, and additional insurance options
- Retirement Savings Plan with 401k matching opportunities
- Employee Assistance Program (offering mental health support and legal/financial guidance)
- Resources for ongoing learning, career advancement, and leadership development
- Paid Time Off
- Fully-funded educational benefits, potentially covering 100% of tuition, books, and fees
- Colleague Resource Groups (CRGs) and opportunities for community service/volunteering
- Welcome and engage with customers in a friendly and sincere manner, showing appreciation for their presence and concern for their experience.
- Suggest products by asking questions to identify customer needs and inspire purchases with new and relevant items.
- Provide options and solutions to customers to finalize the sale.
- Conclude the customer's shopping journey by celebrating their purchases and sharing in their excitement.
- Acquire mastery of store products, services, loyalty programs, and Macy's sales systems to assist customers in finding what they need and recommending additional items.
- Uphold department recovery standards, including maintaining the selling floor and fitting rooms.
- Ensure optimal merchandise presentation, accurate pricing, and timely markdown processing.
- Product Knowledge: Strong understanding of the products being sold, providing expert guidance to customers based on their preferences and choices.
- Communication: Comfortable interacting with customers in person, over the phone, and virtually.
- Sales: Ability to build rapport with customers, meet sales objectives, and engage in pre-selling and sales-enhancing events.
- Technology: Proficient in using point-of-sale technology and applications to assist in selling and fulfilling customer orders.
- Continuous Learning: Self-motivated to stay updated on product knowledge and trends, completing all training through Macy's educational resources.
- Interpersonal Skills: Excellent interpersonal abilities, capable of working effectively with colleagues at all levels and across departments.
- Collaboration: Working in partnership with the entire team to drive sales and enhance the customer experience.
- Committed to upholding Macy's dedication to diversity, inclusion, and respect in every store and office, with every customer and associate.
- Flexible availability, including days, evenings, weekends, and holidays, with consistent attendance and punctuality.
- Enjoy meeting new people, learning about them, and sharing information.
- Resourceful and eager to embark on new ventures, adaptable to changing priorities; capable of working independently but also thriving in team settings.
- Comfortable using electronic devices.
- Must be able to (1) effectively understand and communicate with customers, colleagues, and supervisors, and (2) read and comprehend employment policies and safety regulations in English.
- No specific education or experience required.
- Prolonged periods (at least two consecutive hours) of standing or walking throughout the store or department.
- Frequent use of computers and handheld electronic devices.
- Reaching, including above eye level, crouching, kneeling, and color vision.
- This role involves lifting, constant movement, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladders.
- Ability to lift and move items weighing up to 30 lbs.
This is an exciting time for a career at Macy's as we continue to focus on creating engaging and memorable experiences for every Macy's customer, whether their journey begins online or in-store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas allow you to express your creativity and commitment to excellence, advance your career, and make a positive impact on your Macy's colleagues and customers.
Bring your creativity, energy, and ideas to the Macy's team.
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available.
