Customer Service Representative

4 days ago

San Francisco, California, United States Hertz Full time
Job Title: Customer Service Instant Return Representative

At Hertz, we are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Instant Return Representative. This role is a critical part of our airport location team, and the successful candidate will be responsible for providing exceptional customer service to our clients as they return their vehicles.

Key Responsibilities:
  • Customer Service: Provide world-class customer service by managing the vehicle return process, ensuring compliance with Hertz's policies and procedures.
  • Personalized Service: Welcome customers with a pleasant greeting and professional attitude, assist with luggage, and answer questions in a friendly manner.
  • Invoice and Explanation: Provide customers with an invoice and a full explanation of their charges.
  • Issue Resolution: Resolve customer issues and concerns professionally using effective customer service techniques.
  • Vehicle Inspection: Inspect vehicles and record any new damage or major cleaning requirements and complete required documentation.
  • Fuel and Mileage: Check fuel level and mileage and clearly explain final charges to the customer.
  • Vehicle Security: Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings.
  • Continuous Improvement: Drive continuous improvement by communicating customer feedback to the team and engaging in action planning to improve operational performance and customer satisfaction.
  • Appearance and Grooming: Maintain appearance appropriate for providing best-in-class customer service in accordance with established guidelines.
Basic Qualifications:
  • Customer Service Passion: Passion for customer service and attention to detail - goes the extra mile.
  • Experience: A minimum of one year of sales or customer experience in a high-volume or service-oriented environment.
  • Sales and Closing Skills: Proven strong sales and closing skills and the ability to communicate in a friendly, engaging manner.
  • Computer Proficiency: Basic computer proficiency.
About Us:

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. We are one of the largest worldwide airport general-use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

We champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. Individuals are encouraged to apply for positions because of the characteristics that make them unique.

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